Comments on: Humble Pie: how to lose a customer(s), forever. http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/ Seattle's Leading Resource for Real Estate Information Sun, 08 Nov 2009 01:47:42 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: TitleRep http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-122464 TitleRep Wed, 11 Apr 2007 05:36:30 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-122464 Ahh, a day in the life of a TitleRep! Ahh, a day in the life of a TitleRep!

]]> By: Rhonda Porter http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117640 Rhonda Porter Sat, 31 Mar 2007 16:53:09 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117640 Congrats, Tim. I guess you can provide the agent with your LPOs vacation schedule. :) Congrats, Tim. I guess you can provide the agent with your LPOs vacation schedule. :)

]]> By: Tim http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117639 Tim Sat, 31 Mar 2007 16:51:09 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117639 Seriously Jillayne. The agent is back doing business with us. Refuses to talk with anyone exept the staff member they worked with before. Oh well, what can you do? Seriously Jillayne. The agent is back doing business with us. Refuses to talk with anyone exept the staff member they worked with before. Oh well, what can you do?

]]> By: Jillayne Schlicke http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117166 Jillayne Schlicke Sat, 31 Mar 2007 01:13:31 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117166 You have to wait longer than THAT. I guess I could have said "she will eventually be back." Give her time miss you and your staff. She must long for you, remember you fondly, reminisce in her mind about what could have been. Like a lover who keeps kicking herself for ditching the nice guy for the bad boy, she will be back. And then, of course, she'll leave again. Let's set a hypothetical date and if she really has found another escrow company to satisfy her every whim, then I'll meet you in Mukilteo at Arnies. [I'm pre-supposing a female Realtor instead of continually inserting "he or she."] You have to wait longer than THAT. I guess I could have said “she will eventually be back.” Give her time miss you and your staff. She must long for you, remember you fondly, reminisce in her mind about what could have been. Like a lover who keeps kicking herself for ditching the nice guy for the bad boy, she will be back. And then, of course, she’ll leave again.

Let’s set a hypothetical date and if she really has found another escrow company to satisfy her every whim, then I’ll meet you in Mukilteo at Arnies.

[I'm pre-supposing a female Realtor instead of continually inserting "he or she."]

]]> By: Tim http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117151 Tim Sat, 31 Mar 2007 00:33:03 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-117151 Jillayne, You owe me $50 bucks. But, a sandwich at your favorite deli will do. :) Jillayne,

You owe me $50 bucks. But, a sandwich at your favorite deli will do.

:)

]]> By: Rhonda Porter http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-114015 Rhonda Porter Sat, 24 Mar 2007 20:18:59 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-114015 I know what you mean, Reba. I feel especially picky about escrow because of my past experience. It's been hard for me to let go since with a purchase, I typically do not have a choice in the matter of who is doing the closing. Some EOs must have been so burned (or they're just have terrible customer service) that they don't trust any LOs they don't know and so they assume you're the enemy and treat you as such. Thankfully, this doesn't happen often. I know what you mean, Reba. I feel especially picky about escrow because of my past experience. It’s been hard for me to let go since with a purchase, I typically do not have a choice in the matter of who is doing the closing. Some EOs must have been so burned (or they’re just have terrible customer service) that they don’t trust any LOs they don’t know and so they assume you’re the enemy and treat you as such. Thankfully, this doesn’t happen often.

]]> By: Reba Haas http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-114012 Reba Haas Sat, 24 Mar 2007 20:12:45 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-114012 Hi Tim and Rhonda, yes, there can be a lot of loyalty and I will sometimes ask a listing agent about letting my clients and I choose escrow - but mostly because the buyer does the majority of the "work" in a transaction and we want someone we know and trust that will respond to us when we need them. But, overall, I've had good experiences in most escrow offices albeit a few. And those few bad experiences have resulted in me definitely fighting to not use the same source again if they are asked for in a listing. Hi Tim and Rhonda, yes, there can be a lot of loyalty and I will sometimes ask a listing agent about letting my clients and I choose escrow – but mostly because the buyer does the majority of the “work” in a transaction and we want someone we know and trust that will respond to us when we need them. But, overall, I’ve had good experiences in most escrow offices albeit a few. And those few bad experiences have resulted in me definitely fighting to not use the same source again if they are asked for in a listing.

]]> By: Dave Lopez http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-113980 Dave Lopez Sat, 24 Mar 2007 18:55:09 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-113980 Tim, didn't you know that some of us Realtors are just as finicky as the buyers we complaint about? :0 Actually, I am glad you brought this up cuz it has always been a pet peeve of mine; assumptions by title & escrow on how I do business. Most have taken the approach that I work just like the other agents for communication and status update. Just as I should know how my buyer/seller wants me to work with them (I filll out a questionaire in writing) and then I over deliver. Example: say they say once a week for e-mail. I send 2-3 with updates and thanking them again for their business. I know it's tough when you have a lot going on but with a new Realtor, EO, a quick note, phone call, e-mail seems to assure them that all will be OK. That said, I know you can't please all people and the time. Tim, didn’t you know that some of us Realtors are just as finicky as the buyers we complaint about? :0 Actually, I am glad you brought this up cuz it has always been a pet peeve of mine; assumptions by title & escrow on how I do business. Most have taken the approach that I work just like the other agents for communication and status update. Just as I should know how my buyer/seller wants me to work with them (I filll out a questionaire in writing) and then I over deliver. Example: say they say once a week for e-mail. I send 2-3 with updates and thanking them again for their business. I know it’s tough when you have a lot going on but with a new Realtor, EO, a quick note, phone call, e-mail seems to assure them that all will be OK.
That said, I know you can’t please all people and the time.

]]> By: Rhonda Porter http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-113692 Rhonda Porter Sat, 24 Mar 2007 02:20:35 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-113692 Back with my old dusty escrow hat on...I once had to "fire" real estate agent in my 14 years of that biz. He was so demanding and disrespectful, he made one of my outstanding LPOs a nervous wreck...she was hating any transaction involving this person. It was uncalled for. I met with him serveral times to explain how we work, try to understand his business and to see if we could meet somewhere in the middle. He was shocked when I told him we just weren't a "good a fit". My LPO was so relieved and happy...the loss of business was worth her piece of mind. I'm sure he fought like "he-double toothpicks" whenever someone tried to designate our branch for escrow. I certainly did not make any brownie points with him. (I think he's no longer "in the biz".) Back with my old dusty escrow hat on…I once had to “fire” real estate agent in my 14 years of that biz. He was so demanding and disrespectful, he made one of my outstanding LPOs a nervous wreck…she was hating any transaction involving this person. It was uncalled for. I met with him serveral times to explain how we work, try to understand his business and to see if we could meet somewhere in the middle.

He was shocked when I told him we just weren’t a “good a fit”. My LPO was so relieved and happy…the loss of business was worth her piece of mind. I’m sure he fought like “he-double toothpicks” whenever someone tried to designate our branch for escrow. I certainly did not make any brownie points with him. (I think he’s no longer “in the biz”.)

]]> By: Jillayne Schlicke http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-113675 Jillayne Schlicke Sat, 24 Mar 2007 01:45:11 +0000 http://raincityguide.com/2007/03/22/humble-pie-how-to-lose-a-customers-forever/#comment-113675 You're being too hard on yourself :) I bet you $50 the Realtor will come back. You’re being too hard on yourself :)
I bet you $50 the Realtor will come back.

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