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Name: Jillayne Schlicke
Nickname: Jillayne Schlicke
Member since: 2006-12-12 08:06:29
Website URL: http://www.ceforward.com
About me: Jillayne Schlicke researches, writes, and instructs continuing education courses, convention workshops and keynote presentations for the real estate and mortgage industries on a wide variety of topics as CEO of CE Forward, Inc. Jillayne is also the Founder and Executive Director for The National Association of Mortgage Fiduciaries, which serves the mortgage lending industry by raising ethical standards, creating a framework for industry self regulation, providing continuing education classes, and helping the industry prepare for the emergence of fiduciary duties. Jillayne received an M.A. in Psych from Antioch University in Seattle where she studied moral psychology, philosophy, and business ethics and received a B.S. in Business and Systems from the University of Phoenix. Jillayne presents hundreds of classes and workshops each year, has published numerous articles for various publications, is a contributing author and editor on Rain City Guide, has been appointed to 38 professional association chair positions or committees and has received 13 industry awards including "2008 Instructor of the Year" from the Seattle King County Association of Realtors. Contact Jillayne at 206-931-2241 Read Jillayne's stuff on Rain City Guide...
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Name: Jillayne Schlicke
Nickname: Jillayne Schlicke
Member since: 2006-12-12 08:06:29
Website URL: http://www.ceforward.com
About me: Jillayne Schlicke researches, writes, and instructs continuing education courses, convention workshops and keynote presentations for the real estate and mortgage industries on a wide variety of topics as CEO of CE Forward, Inc. Jillayne is also the Founder and Executive Director for The National Association of Mortgage Fiduciaries, which serves the mortgage lending industry by raising ethical standards, creating a framework for industry self regulation, providing continuing education classes, and helping the industry prepare for the emergence of fiduciary duties. Jillayne received an M.A. in Psych from Antioch University in Seattle where she studied moral psychology, philosophy, and business ethics and received a B.S. in Business and Systems from the University of Phoenix. Jillayne presents hundreds of classes and workshops each year, has published numerous articles for various publications, is a contributing author and editor on Rain City Guide, has been appointed to 38 professional association chair positions or committees and has received 13 industry awards including "2008 Instructor of the Year" from the Seattle King County Association of Realtors. Contact Jillayne at 206-931-2241 Read Jillayne's stuff on Rain City Guide...
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- Rhonda Porter: No worries, Craig--
- Jillayne Schlicke: Hi Amy, Excellent!
- Wendy Hughes-Jelen: Ray, we were told if
- Wendy Hughes-Jelen: Hi Jillayne Good
- Craig: AAAAACK! I'm sorry t





Will the New National Loan Originator Exam be Too Easy?
February 8th, 2010 at 12:24 pmHi Amy,
Excellent! Thank you so much for coming back and sharing your experience. Congratulations on passing. I’m assuming the actual test questions were much harder, yes?
Predatory Short Sale Negotiators
February 7th, 2010 at 2:12 pmHi Wendy,
Your previous comment can be found over here:
http://ceforward.com/
Here is the link to the Department of Licensing. Scroll down to the bottom of this page and look for the PDF form called: Real Estate Programs Complaint
http://www.dol.wa.gov/business/realestate/contact.html
I recommend contacting the Trustee tomorrow and finding out if another auction is scheduled. Your buyer might decide to bid on the home at the auction or buy the home as an REO if the short sale doesn’t work out.
Predatory Short Sale Negotiators
February 7th, 2010 at 10:34 amHi David,
I’m fine with agents making sales as long as we’re all playing by the same set of rules. Once agents encourage people to put part of the transaction under the table, well then others think it’s okay and now all of a sudden we’re back to where we were when the bubble was on the way up.
Predatory lending on the way up, predatory short sale negotiator fees on the way down.
This isn’t how a healthy housing market maintains itself.
and there aren’t enough regulators to go around.
Did you see some of the comments on the CalculatedRiskblog post? Some CR commenters are saying this type of activity is widespread in some price ranges in Orange County, CA. Either you pay the negotiator the fee they’re demanding, or you go buy something else.
Makes me wonder if the fees, which use to range in the $1,000 to $2,000 area are now being puffed up to include payola to other parties such as the loss mitigator working at the bank and the seller.
When consequences of being caught are very, very low, activity like this will rise.
FTC Considers Total Ban on Upfront Loan Modification Fees
February 7th, 2010 at 8:58 amWow, $950 per hour. That’s more than some of the top trial litigators charge, steve ruza. Thanks for stopping by but your website showing that high hourly rate doesn’t do much to persuade me of your motivations. Seriously. No one is THAT good at loan mods. But maybe you finish up each file in an hour….
Charging for loan mods at the completion of the mod is a good idea. Why? Well, it will motivate folks like yourself as well as the predatory mod companies to qualify a consumer up front.
If chances are high that the mod will be accepted, then you’ll take the client.
If chances are low that the mod will be accepted, then you’ll not take the client’s money.
Today, loan originators earn their fee at the close of escrow. This simple shift to apply the same standards to modification people is not only necessary, but useful.
The predatory mod companies will go do something else, like predatory short sales, (leaving regulators to deal with that mess) and the mod companies who are in it for more than instant money will continue to survive.
Predatory Short Sale Negotiators
February 6th, 2010 at 10:45 amUpdate. Just received a call from a consumer/buyer in the greater Bellevue area and she says the same thing is happening to her: Seller’s real estate agent is the “negotiator” and is demanding $10,000 be paid outside of closing to the negotiator/agent.
The Federal Reserve's proposed changes to Regulation Z (Truth in Lending)
February 5th, 2010 at 10:27 pmSorry, their name is still coded into my long term memory as being pronounced with an ie at the end so that’s the way it comes out when I type.
You’re deflecting the topic at hand over to shine a light onto bank LOs.
At the height of the bubble, WAMB and NAMB were very proud to boast that over 51 percent of all mortgages were originated by a broker.
I am definitely not shy about pointing out that the two biggest predatory lending settlements in the US were at Consumer Loan Companies: Ameriquest and Household Finance.
Fifty one percent. That’s pretty high, Rhonda.
This new federal law will also affect bank LOs too, correct? ( I did not hear the conference call)
Then I think it’s highly likely the law will pass. Banks will jump at the chance to limit LO compensation. This will give them an excuse to hire only green, new LOs who would be happy to accept limited compensation in exchange for a job with benefits. This will greatly help the banks control one of their costs and make it more fixed than variable. They’ll get behind it.
The Federal Reserve's proposed changes to Regulation Z (Truth in Lending)
February 5th, 2010 at 9:45 pmYes.
The problem lies with the ability for LOs to adjust their compensation.
With what we’re currently living through, no one in the mortgage lending industry should be shocked that the Feds are proposing this rule.
Go ahead and continue to ignore the glaring need for industry self regulation. Nambie and wambie could have done this; can STILL DO IT but they refuse to do it.
NAMB and wambie members who are “shocked” at this new fed rule crack me up.
Look at all their members who blatantly ripped people off year after year….and they did
N O T H I N G
NOTHING
NOTHING
to stop their members from engaging in all the blatant fee gouging.
The industry gets what it deserves with this new rule.
If the industry wants something different like “the ability to charge an hourly rate or a sliding scale rate” I can definitely get behind that but only if we put a system in place to help the industry understand what’s ethically justifiable and what’s not.
Just the other day, I saw a GFE from 09 where an LO wanted to make 40,000 in fees. Please explain to me how this is ethically justified?
Anyone?
…but it’s a jumbo loan.
BS.
How much time and effort were put into that file? Is any LO worth 40 grand on one file?
I definitely believe this new law will go through because the industry has put nothing in place to show the regulators that they are in any way at all interested in helping their LOs learn how to earn a good living without screwing the consumer with high fees.
LOs want to keep the ability to earn as high a fee as they can get away with! No surprise! Manager/owners want the same thing because they get a piece of the pie but they want no responsibility to the consumer to justify their high fee.
Not much has changed since the meltdown. We have fewer LOs and many of the really, really bad ones are gone…for now.
Rhonda I know you don’t gouge the consumer but you are not the entire wide world of LOs. It was still going on out there in 09.
The Financing Contingency: Does it disfavor mortgage brokers?
February 5th, 2010 at 9:30 pmHi Rhonda,
CLA is not a designation. I know you know that.
Just wanted the readers to understand that at this moment in time, loan originators in WA who work for a firm that is licensed under the Consumer Loan Act (CLA) do not have to be licensed….today. But they all will be by June 30, 2010.
Even though an LO is working for a consumer loan lender, they still must also know the Mortgage Broker PRactices Act because when an LO does broker that one loan every now and again, the LO will need to follow the MBPA.
“I don’t work for a broker” doesn’t mean an LO gets excused from following the MBPA.
Again, I know Rhonda knows this. Other LOs and consumers might not.
It’s a detailed but important point regarding Craig’s topic at hand!
The Federal Reserve's proposed changes to Regulation Z (Truth in Lending)
February 5th, 2010 at 6:44 pm“LO’s will have to state they will only make $X on a transaction and may not modify that amount up or down. It’s amazing.”
Amazing.
Imagine a world where customers know what their LO will make and that the LO is not allowed to modify that fee up or down.
Amazing.
The Financing Contingency: Does it disfavor mortgage brokers?
February 5th, 2010 at 6:41 pmHi Craig,
There was a case out of Kittitas County, WA where a seller sued a buyer and won. Buyer was to have made application to a LENDER within X number of days.
Buyer made application with a broker and the broker did not forward on the application to a lender within the required time frame. Seller won the case.
When i first started using this case in the classroom, the majority of mortgage broker loan originators were outraged and horrified, however, that was back in 06/07.
Today we have a small but core group of weather beaten broker/LOs who are aware of HUD’s and this state’s definition of a lender: The entity with the money to fund the loan.
Many of the 06/07 LOs only did refinances, never met a Realtor they liked, nor did they have any intention of ever dealing with realtors (said with a small “r” and a measure of disgust in their voice)
Realtors are demanding, you see. So many LOs prefered easy squeezy stated income refis for the quick bucks. The majority of those cowboys are gone.
I am confident that the majority of LOs (who work at a broker) today know this. Well, LOL, at least my students know of this case study. I had several thousand LOs go through that course.
Now. Where might the problems lie?
What about LOs who are licensed under a consumer loan company? These folks are just now, in 2010, going through their mandatory education and taking the new national exam.
LOs who work at a CL company can also decide to broker a loan. When brokering, the loan originator is subject to the entire Mortgage Broker Practices Act for that loan and if these folks don’t submit the loan to the lender within the required time frame, their buyer is out of compliance with their purchase and sales agreement.
Loan Originators: Stop Your Crying...Let's Love the Good Faith Estimate
February 4th, 2010 at 8:04 pmThere will always be LOs who will mis-use the government required forms.
There will never be enough regulators to regulate every single transaction at every single company.
You know what I’m going to say because I’ve been saying it for 9 years.
Since WE are the ones who know who the companies are that mis-use the forms, we need to self-regulate our own industry.
It’s not a perfect fix but it’s more than what we have going on right now.
As the number of LOs continues to shrink, we’ll get to a point where only the core LOs are left and that’s when we start.
It will happen.
Patience.
Loan Originators: Stop Your Crying...Let's Love the Good Faith Estimate
February 4th, 2010 at 2:24 pmLooks like Roger is still in the anger phase.
Rhonda what event finally helped you turn the corner on this issue?
Loan Originators: Stop Your Crying...Let's Love the Good Faith Estimate
February 4th, 2010 at 1:38 pmLooks like Russ isn’t over the anger phase yet.
Predatory Upfront Loan Modification Fees
February 4th, 2010 at 1:35 pmNew FTC Rule would ban all up front loan mod fees!
I predicted this would happen back in 2008 when all the predatory subprime LOs started opening up loan mod firms. #totalfail.
Reboot the system and start over: Fee only payable after the homeowner has accepted the lender’s modification offer.
They’ll cry like babies: “Waaa, we do all that work up front.”
To that I counter: LOs, you do all kinds of work up front on a traditional loan and only get paid when it closes.
Major Bank No Longer Allowing Mortgages with Zero Points/Zero Costs
January 28th, 2010 at 10:28 pmYSP/Rebate will go where it went before we had the new GFE: Same place: They go in the 800 series.
Not 801, not 802, prob not 803. Somewhere below line 808. 808-813. At least that’s where YSP is supposed to go.
Major Bank No Longer Allowing Mortgages with Zero Points/Zero Costs
January 28th, 2010 at 9:30 pmHey Rhonda, “Mortgage Brokers did not cause our current crisis. They’re a weak lobbying group formed of small businesses that are in jeopardy as well. Mortgage banks sold the products to the brokers, created the guidelines, underwrote the transactions and then bought them from broker. The Broker was only a sales person.”
Well, what about the hundreds of mortgage fraud cases posted on the FBI website involving mortgage broker LOs. What about the countless stories of broker LOs bragging about how they are making thousands off of consumers, driving Hummers, talking about how they knew nothing about lending and then were making six figures. Yes, I’m sure its’ the bank’s fault that those LOs committed fraud and screwed consumers. 100% the bank’s fault. Uh huh. Right.
This meltdown exposed a wide, systemic problem. The brokers are in no way innocent.
At the height of the bubble, NAMB (Nat’l Assoc of Mtg Brokers) was proudly bragging that over 51% of loans originated were done by a broker.
Broker LOs like to say “well what about the consumer and their responsibility for understanding what they’re signing.”
So the argument is that broker’s aren’t accountable for what happened because the banks created the product and as salespeople, they had no accountability to their customers.
If that’s the argument, you’re arguing that brokers are worthless salespeople, used by the banks (victims!) with no duty to the consumer.
I do not take that position AT ALL.
I believe many brokers took advantage of consumers and were encouraged to do so by the corporate culture they found themselves recruited into at their broker shop.
I have met MANY brokers who couldn’t live with themselves inside corporate cultures described above and left that company, and sought out a different work environment that cares for the client, even it it means making less money than the Hummer driving LOs.
Further, MANY MANY LOs who took advantage of consumers WORKED FOR CONSUMER LOAN COMPANIES who like to call themselves “mortgage bankers” or “correspondent lenders.”
It’s not just the mortgage brokers who had a problem with corporate culture and rewarding LOs that piled on the fees and YSPs.
This mess is a systemic wide problem.
Brokers as well as consumer loan company LOs PLAYED A BIG PART.
Let’s not pretend they’re innocent and point the finger at ONLY the banks.
I definitely believe YSP and any LO compensation based on a higher rate will eventually go away. Why? Because it was misused for too many years not to “give the consumer a choice” but to line the pockets of LOs and their bosses. Not by all LOs but by the majority of LOs.
You all who use YSP to “offer the consumer a choice” and who honestly explain what YSP is and what your compensation is are IN THE MINORITY of LOs.
The wide majority of LOs did not do this.
Over the past 5 years I have met thousand and thousands of LOs (broker and consumer loan LOs)
I can attest right now that the vast majority of LOs used YSP as an additional form of compensation and rarely honestly explained what it was to the consumer.
YSP is going away. Compensation will revert back to what it was in the 1980s. 2% LO fee and 3% if it’s a broker.
Broker is going to have to justify his/her value to the consumer. If there is no value, broker numbers will shrink even more.
Seattle Condo Market - Lender says "more insurance mandatory"
January 24th, 2010 at 2:22 pmHi Ardell,
Thanks for keeping us up to date on this issue. I’d like to see all listing agents have the insurance piece of the puzzle clear and disclosed before the homebuyer makes an offer. I know the listing agent can’t do much about the lender side but…maybe they can.
Many listing agents work with their favorite mortgage LO to put together sample monthly payments, etc. I’ve seen flyers like this inside listings.
Maybe the listing agent’s favorite LO could have current information on condo lender guidelines avail inside the listing.
It's Official: FHA Upfront Mortgage Insurance to Increase in April
January 22nd, 2010 at 11:14 amHi All,
In regards to Ardell’s question about the financing contingency:
1.b.
“For purpose of this addendum, “lender” means the party funding the loan.”
The author of this form is taking the definition of the word “lender” directly from HUD as well as from WA State DFI and the laws/rules governing mortgage lending in WA State.
Lender is defined as the entity with the ability to fund the loan.
A broker is a middleman; the person who finds the mortgage money, for a fee. By definition, a broker is not a lender.
So for the purpose of the financing contingency, the buyer must make application with an entity with the ability to fund the loan; a lender.
Homebuyers who choose to work with a loan originator who is licensed under a mortgage broker: Your broker/LO must take your application and turn it in to a lender within the number of days stated in the financing addendum in order for the buyer to be in compliance with their purchase and sales agreement.
One of the important cases we can reference in the classroom is David and Amy Johnson v. Hal and Barbara Maloney Kittitas County, WA 99-2-06954968
From my own experience, the majority of mortgage broker/LOs in this state that I have met are NOT aware of this distinction.
Perhaps that’s because many LOs have been solely or almost entirely focused on the refi market over the last 7 to 10 years.
Please note: I am not an attorney and the above cannot be construed as legal advice. For legal advice, please consult with your favorite attorney.
HUD Passes RESPA Reform, New GFE Coming in 2010
January 15th, 2010 at 9:16 pmHi Notlikingit
No sympathy here. Mortgage industry people have had a year to get ready for this new GFE. I like the idea of having the lender make you cover the cost. The only thing our industry responds to is monetary penalties.
Ardell, yes, it’s true the old GFE was ’suppose to’ match the HUD I, however, what became evident during the predatory lending days which gave way to the financial crisis is that if you give an untrained LO a form, they’re not going to fill it out correctly which means trying to compare it to the HUD is a joke.
New vs Old Good Faith Estimate
December 23rd, 2009 at 6:34 pmRegarding the fear about third party fees, why not have a written agreement with your third party that if their fees go up after a GFE is presented, then the third party will eat the fee.
Any company is welcome to approach a third party with this idea. Bank, broker, Consumer loan company, credit union.
Third party companies have also seen their profits go down in 08 and 09. I bet they would love to have a chance at getting your business.
Call your third party provider before issuing the GFE and get a written quote from them and make it binding on them.
New vs Old Good Faith Estimate
December 23rd, 2009 at 6:32 pmHi Russ,
How’s the weather in the midwest? “When did I argue that LOs should be limited in their liability?” Well I believe I was referring to Rhonda’s comment about how originators only originate and it’s the lenders who are more responsible for the outcome. If all LOs are doing is taking a loan app and they want no responsibility (i.e., liability) then the value of the LO will go down to that of a retail salesperson.
I don’t get the argument that the banks are behind this piece of legislation in order to get more business back from the brokers. If they want more retail business, all they have to do is to close up their wholesale lending divisions. Wait, they already did that throughout 2008 and 09.
The banks have to use this same form so I’m not so sure the banks have colluded to enact the new GFE form to get brokers out of the business.
Arguably, bank loan officers are in the same position as broker/consumer loan company LOs in having to guarantee 3rd party fees.
Banks aren’t in a very good financial position right now to just start opening up title and escrow companies in every county in the U.S.
New vs Old Good Faith Estimate
December 23rd, 2009 at 6:27 pmMy apologies: I have to do in-line comments. I have a very hard time going up and down trying to follow a conversation.
Rhonda,
“Jillayne, are you saying that just because an originator works for a bank that they are deemed innocent and above taking advantage of a consumer”
No, I am not saying that. I thought we were talking about mortgage brokers being squeezed out of the business and my comment was about mortgage brokers, not bank loan officers.
I frequently mention the two biggest predatory lender cases (settled out of court) were with companies licensed as a consumer loan company: Household Finance and Ameriquest. Wells Fargo has also had to face predatory lending charges and the stories we hear about Countrywide’s Full Spectrum Lending are horrifying.
All LOs no matter where they work must use the new GFE.
The form was designed with input from consumer groups, regulators, politicians, retail bankers, mortgage bankers, as well as brokers.
New vs Old Good Faith Estimate
December 23rd, 2009 at 4:00 pm“The fault of the mortgage broker was in originating the loan–that’s all they can do!”
Rhonda, remember the case study from class, Carnell v. KMC Funding? That LO brought forth this same defense when he was sued by the homeowner. Refresher for readers:
http://mortgagefiduciaries.com/2009/11/case-study-carnell-v-kmc/
3rd party LOs can do more than just originate. 3rd party LOs who are licensed under a broker owe the homeowner much more than just to originate.
Russ talks about brokers being squeezed out. The more an LO argues to limit his/her liability and duties to his/her client, the more the LO is arguing to be paid less.
New vs Old Good Faith Estimate
December 23rd, 2009 at 3:54 pmInteresting that Michael Brown says Originators won’t be completing this form. Wow. Talk about writing yourself out of a job. Why on earth would a consumer pay an originator a commission for not taking accountability for fees and for completing the GFE? That originator’s worth just went down several notches in my mind.
New vs Old Good Faith Estimate
December 23rd, 2009 at 3:53 pmThat’s a very NAMB.org party line response, Rhonda. Pointing the finger at banks because “all broker LOs do is originate” makes me sad to read.
Brokers, and NAMB itself could have done far, far more than what was done.
We have this new GFE for many reasons. Bank greed is oversimplifying a very complex problem.
The more 3rd party Mortgage Loan Originators continue to resist taking responsibility (as an entire group) the more federal laws and government forms will be put upon us.
As a side note, the two most important pieces of info that a consumer wants appear nowhere on the TIL disclosure form: The note rate and the loan amount. This is what happens when we let government tell us how to do our jobs.