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Name: Jillayne Schlicke
Nickname: Jillayne Schlicke
Member since: 2006-12-12 08:06:29
Website URL: http://www.ceforward.com
About me: Jillayne Schlicke researches, writes, and instructs continuing education courses, convention workshops and keynote presentations for the real estate and mortgage industries on a wide variety of topics as CEO of CE Forward, Inc. Jillayne is also the Founder and Executive Director for The National Association of Mortgage Fiduciaries, which serves the mortgage lending industry by raising ethical standards, creating a framework for industry self regulation, providing continuing education classes, and helping the industry prepare for the emergence of fiduciary duties. Jillayne received an M.A. in Psych from Antioch University in Seattle where she studied moral psychology, philosophy, and business ethics and received a B.S. in Business and Systems from the University of Phoenix. Jillayne presents hundreds of classes and workshops each year, has published numerous articles for various publications, is a contributing author and editor on Rain City Guide, has been appointed to 38 professional association chair positions or committees and has received 13 industry awards including "2008 Instructor of the Year" from the Seattle King County Association of Realtors. Contact Jillayne at 206-931-2241 Read Jillayne's stuff on Rain City Guide...

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Elusive Value: Title and Escrow

Hi Rhonda,

In the past, we have treated the position of loan originator as more of a retail sales position than that of someone who needs to develop compassion for our clients.

With the introduction of fiduciary duties at the broker/LO level in Wa State, I am definitely seeing signs that the LOs who remain in the business today are far more compassionate and client-centric than the thousands of LOs who have left the business in the last 18 months.

Elusive Value: Title and Escrow

When I was a brand new loan processor in the early 1980s, Safeco Title so badly wanted our business that my rep, Dan Crittenden, arranged for then title officer Steve Jewitt to come into our office once a month (or once a week? Can’t remember) and give me an hour long class on title insurance until I had all the basics down pat. Steve switched companies halfway through and was replaced by Doug Pittman, junior title officer who was just promoted into the very big shoes of Steve Jewitt.

I will never forget how that title company went out of its way to educate me. Back then, it was the loan processor’s job to clear title before we sent our file over to escrow.

Title and escrow ARE required topics now for brand new loan originators who are seeking licensure under a mortgage broker and consumer loan company. The new course they’ll have to take is 20 hours long and the curriculum is directed by the federal SAFE Act.

The VERY FIRST thing I do (i guess this is blatant self promotion. my apologies.) is draw a big circle on the white board and write down a list of all of us involved in a transaction from the real estate agent to the appraiser, LO, escrow, title, home inspector, funder, etc. We are all part of the mortgage machine and it’s the client who is in the center when it’s a refi. With a purchase, it’s the buyer and seller.

LOs and also Realtors tend to think they are the center of the circle (universe) because it’s all they know when they’re brand new.

An LO or Realtor is not on the opposing team of the escrow company.

Tim, there are a plethora of “free” title and escrow classes taught for Realtor clock hours by all the title companies all over the state.

The best one yet is where the escrow closer instructor creates a mock signing appointment and the Realtor is taught what happens during signing.

I think that title and escrow classes taught by real estate attorneys can also be very good. I believe the Sea King Co Assoc of REaltors offers a class like this about once a month.

Why do banks take so long to approve a short sale?

Hi Chris,

Answers appear after your question:

“I have a signed contract from the seller and myself and the selling bank cashed my deposit into their escroll account. Does this really mean anything for me yet?”
No.

“It was explained to me that no other offers can be accepted now so I began to get excited. However, the bank can still decline this offer even though I offered the seller’s asking price?”
Yes.

“I don’t understand why the bank wouldn’t already be in the loop on this and advise the seller that if they list it for a certain price and it sells then they’ll approve the short sale.”
Well, some banks may do this but many wait until the offer comes in. Then the bank will order their own mini-review appraisal called a Broker Price Opinion to try and get a neutral opinion as to the value of the home. The bank has a duty to its shareholders to get the highest price possible, in order to minimize losses.

“The whole process seems backwards to me. Is the bank going to say no and have the property go back on the market for the same price that I offered?”

Well, how close to foreclosure are we here? If the homeowner is still making their payments, the bank can wait around for a better offer if they think the home should sell for more. Why would the bank rush to take your offer when they can delay reporting the loss on this house for another reporting quarter?

“The price already dropped 4 times (25%) and had been on the market for 4 months. Why is the seller even going thru this if they don’t have something already worked out with their lender?”

I don’t know the seller’s motivation. It could be many things. Maybe they are trying to stay in the home as long as possible before having to move out. Maybe this short sale is what they’ve worked out or hoping to work out with the lender. The seller probably would not be going through this if he/she did not have to.

Thanks for stopping by RCG.

Escrow Trenches: nutty funding conditions

I was wondering earlier if the agent “credit” question from Ardell had anything to do with the new changes coming to us via RESPA in Jan. Found this in HUD’s FAQ PDF:

6) Q: How should payments by the seller or real estate agent that are for settlement services included on the GFE be shown on the HUD-1?
A: If a seller or real estate agent pays for a charge that was included on the GFE, the charges should be listed in the borrower’s column, with an offsetting credit reported in Lines 204-209 of the HUD-1, identifying the party paying the charge. For a seller-paid charge, the charge should also be listed in Lines 506-509. For a charge paid by the real estate agent, the name of the person paying the charge must also be listed.

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi home owner. I don’t take any money from banks/lender servicers who are doing loan mods. I’ve helped countless of homeowners who call and email me direct with questions regarding loan mods, short sales, and so forth. I typically get at least 2-3 calls/week off of posts like this where the homeowner doesn’t know if a loan mod salesman is legit, or an out of state loan mod salesman took $5000 and did nothing to help the homeowner and they are looking for advice on what to do next. I do not charge for helping homeowners. No hidden agenda here. If anyone is paranoid about my motives, they simply click on my bio or google my name. What I’m about is all over the web. Thanks for stopping by rcg.

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi Susan,

Today, the government has chosen NOT nationalized the banks. Seeing as how the banks are still in charge, they are not going to slash principal balances on loan mods for fear of investor lawsuits.

You want to force the banks to “give” the homeowner the best modification?

There are many consequences of doing that.

One consequence would be that we will likely see a gi-normous amount of people defaulting so they can get their principal balance slashed.

Another consequences would be that no investor would ever want to buy our mortgages. We return to 1950s style lending. 50% down and rates go up.

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi Susan,

The government is now giving banks/lenders cash incentives to facilitate a short sale when the homeowner does not qualify for a Home Affordable Refi OR a loan modification.

Short selling is a good option for homeowners who will likely re-default on a loan mod. Why not short sell now, avoid a foreclosure, and begin to rebuild credit today instead of playing extend-pretend only to face foreclosure or selling a year from now when even more inventory will drive prices down further?

Merit Financial Banned from the Industry for Five Years. Scott Greenlaw: Not Banned.

Hi Sonja,

Thanks for the update. I checked out the new loan originator website and though it says “The Greenlaw Team” it appears as though it’s just a one man shop.

Merit Financial Banned from the Industry for Five Years. Scott Greenlaw: Not Banned.

Hi Scott,

I wonder if Greenlaw had to pay the fines owed before he was able to obtain his current loan originator license. Would be nice.

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi home owner, it sounds like you’re a loan mod salesman and not a homeowner but I suppose you could be both. Thanks for stopping by RCG. Maybe a solution is for this particular homeowner to sell that house right now and begin rebuilding his/her credit today instead of “hoping” that the economy picks up over the next five years. During those 5 years this homeowner can be renting a comparable home for a lot less than the modified payment, and will also be working on re-establishing credit. Comparably, in 5 years this homeowner may still be underwater with negative equity and now their payment is getting ready to go up again.

How many people’s “modified” mortgages are going to explode on them 5 years from now? In 2014 are we going to have another wave of foreclosures?

Probably not since over 50% of all loan mods redefault within the first six months.

In a way, we do agree on one point. Perhaps loan mods help the banks more than they help the homeowner.

FTC Considers Total Ban on Upfront Loan Modification Fees

Update:

“California has joined nearly two dozen other states in prohibiting foreclosure rescue companies from collecting advance fees for helping homeowners negotiate mortgage loan modifications.

Gov. Arnold Schwarzenegger on Oct. 11 signed into law a bill, SB 94, that prohibits any person from demanding or collecting an advance fee from a consumer for loan modification or mortgage loan forbearance services.”

Predatory Upfront Loan Modification Fees

Update:

“California has joined nearly two dozen other states in prohibiting foreclosure rescue companies from collecting advance fees for helping homeowners negotiate mortgage loan modifications.

Gov. Arnold Schwarzenegger on Oct. 11 signed into law a bill, SB 94, that prohibits any person from demanding or collecting an advance fee from a consumer for loan modification or mortgage loan forbearance services.”

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi Travis,

The idea of giving bailout money directly to consumer might sound compassionate. However, what about the homeowners who are struggling yet still paying their mortgages as agreed? If we reward failure then we would see a huge number of homeowners choose to default in order to get the government handout. This is called a moral hazard and should be avoided due to huge unintended consequences. The mortgage industry is rebooting right now. Maybe what you meant is we need to alter the direction of the loan modification industry?

Yes. #totalfail. Let’s start with California. Take all the loan mod firms in California and dump them all into the Pacific Ocean. Total failure; start over, reboot. Next, Florida.

Predatory Upfront Loan Modification Fees

Hi Dan,
No editing was done by me today; I’ve been at the WA State Realtor convention these past two days.

“Sorry but I have never seen a Free HUD counselor offer to dig in this deep, they don’t have the time.”

I’m afraid you are right, Dan.

Question for you. At the state Realtor convention yesterday, one of the attorney/speakers said that negotiating the modification of a legal contract between two parties, for a fee, would be a definition of the practice of law.

What’s going on in your state regarding regulating loan modification firms and what they can/cannot do without it being considered as practicing law?

Thanks.

Rhonda Porter Receives the Jim Fitzgerald Service Award from WAMP

Hi Ardell,

The story was changed back to its original form. John presented the award. The WAMP president stepped in for a photo opp after the award was presented.

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi Nick,

Yes, those fees are quite modest. First thing to do is to check with your broker or manager to make sure that your company knows that you are earning this fee income while being licensed. The broker (if your company is licensed under a mortgage broker) or your manager (if your company is licensed as a consumer loan lender) is directly responsible for your actions. This is why it’s important to work WITH your broker or manager. They probably know the answers to these questions for your state.

You can also check with your state’s regulator to see what kind of rules and provisions have been put in place in your state.

Thanks for stopping by raincityguide!

New Rule on Home Blogging & Zillow

Ooo, my Zillow Zestimate just went up .07%!

Zillow also tells me when my Zestimate goes down, too. Can NWMLS Member sites do this if I sign up with them?

Maybe, but then I’d be bombared with emails from agents.

New Rule on Home Blogging & Zillow

If I’m a buyer searching through homes for sale, and I see that a seller has elected not to show the Zillow Zestimate, then that would make me suspicious and curious as to what the seller has to hide, and send me right to Zillow to look it up for myself. Zillow’s Zestimates aren’t perfect but I have yet to meet one homeowner in the Seattle area who does not know their Zillow Zestimate.

FHA to Adopt HVCC-ish Guidelines effective January 1, 2010

Rhonda,

does this apply to all commission LOs wherever they work (broker, banker, consumer loan company, credit union) or just broker LOs?

Thanks.

FTC Considers Total Ban on Upfront Loan Modification Fees

Hi Lisa,

Nobody screwed me over. Fake sympathy is so disingenuous.

So who are these grass roots organizations that you claim exist? Please post the link here.

I have actually been directly involved in exposing predatory lending behavior since 2001 and wrote the industry’s first comprehensive code of ethics in 2005. Do your homework.

The loan mod industry is on track to never be taken seriously especially anyone operating in California. The only people who can change that are the practitioners.

FTC Considers Total Ban on Upfront Loan Modification Fees

“You need to take a solution oriented approach to all this and educate consumers”

Lisa I’ve been doing this for over a year.

http://raincityguide.com/2008/08/21/predatory-upfront-loan-modification-fees/

If it is true in your state that the licensing agency refuses to go after UNlicensed people who are doing the work of the licensed, then your state’s regulatory system is not doing its job.

They need to vastly increase the licensing fees so they can police the unlicensed.

This is the way things work in other states. Without enforcement, then all licensed doing a specific set of work, get lumped in with the unlicensed and the consumer is not protected.

California is such a mess right now that ANY company out of California pushing loan mods in other states is immediately suspect with good reason.

If the so-called legitimate loan mod firms want to stop the unlicensed, then those legitimate firms are the ones who have to work WITH the regulators.

An industry can’t just expect government to do all the work without contributing to the outcome because that means the industry is expecting the taxpayer to make their industry better. This is unfair because the legitimate firms would then benefit GREATLY.

Push the barrier to entry up really high and jack up the licensing fees. Give the government regulators the money they need.

Here’s a solution: The federal government should step in and shut all of you down, licensed or otherwise. I have been predicting for many months now that this is going to turn into a national crisis. The states don’t have the resources to protect the consumers.

It’s beyond obvious that the vast majority of loan mod firms are just scams.

FTC Considers Total Ban on Upfront Loan Modification Fees

“Problem is the people who are hurting people are more often not licensed so they do not fall under any rules.”

Nice try. Incorrect. Do some research on the loan mod companies….in California….who were licensed and what they did to consumers.

Further, companies that are un-licensed DO fall under state and federal consumer protection laws.

A retail loan originator waits until the close of escrow to be paid on a refi or purchase.

A loan mod salesman can wait until the close of the loan mod to be paid….and in my opinion, it would be far better to hold back payment until 6 monthly ontime payments have been made.

at a 50% re-default rate, sometimes loan mods are not the most compassionate answer. Sometimes the home owner is better off selling the home and re-entering the housing market as a renter. There is no shame in renting.

FTC Considers Total Ban on Upfront Loan Modification Fees

Yeah, you’re probably right Russ. I have been told that on many occasions but I’ve also been told that doing business in Chicago means something completely different than doing business in Seattle.

BTW, I received an email forward today with this message: “Make Six Figures Doing Loan Mods”

FTC Considers Total Ban on Upfront Loan Modification Fees

Steven,

a loan mod salesman is just a salesman. To compare a salesman to that of a professional such as a doctor or lawyer would not be an accurate comparison. It’s like comparing an apple to a chair. Two completely different categories.

A fiduciary such as an attorney would definintely be responsible for making sure the loan modification would be in his/her client’s best interests and would also be held to a much higher standard when compared to a salesman.

A fiduciary would need to look outward at the economy and help the homeowner analyze his/her prospects for present and also future earnings in order to support the modified loan payment.

We could definitely take the doctor analogy and play with it. If a patient needed an invasive procedure and the doctor had knowledge that the patient was going to put himself/herself in a worse off position after the procedure, the doctor would have to stop and consider this fact before moving forward.

I’ve never been a loan originator, Steven and I’m not asking loan mod salesmen to work for free.

By the way, were you and your firm aware that in WA state, loan originators who collect a fee for performing loan mod services owe fiduciary duties to their clients?

Just thought you might want to know.

FTC Considers Total Ban on Upfront Loan Modification Fees

Wow, you sound really emotional about this, Steven.

If your success rate is 98 percent, that means you’ll get your money 98 percent of the time. What’s the big deal about waiting a few months? Any good capitalist can figure out how to make that work.

If all your company cares about is earning a fee and performing a service, then why not tell your customers this up front:

“Our company motto is that we negotiate a modification in exchange for a fee. We don’t care if you make even one payment after the modification is over. We don’t care if you make two or three payments. We just care about earning our fee for the work we perform.”

Sounds honest.

Shouldn’t part of what a loan mod company does is make sure the homeowner is making their payments after the modification is complete?

You’re arguing against that thesis.

On the retail side of loan origination, if a loan goes into early payment default, an investor asks the mortgage broker or lender to buy the loan back.

How about on a loan mod re-default, your company refunds all fees earned to the consumer?

IF you have a 98% success rate, this shouldn’t be a big deal for your firm.