For those agents that are “paying for the privilege of marginalization,” Craigslist expanded to 100 new cities last week. Only selected agents in New York will actually be paying: in tandem with their expansion, they are charging New York City appartment brokers $10 per listing.
Craigslist is a pretty incredible business – they are so focussed on user experience that fees are only implemented when a section gets too many repeat posts or gets too spammy for Craig, now a full time customer service rep, to keep a lid on. There was a great interview with CEO Jim Buckmaster in the WSJ on Saturday. Here’s a choice quote that sums up their business philosophy:
It’s unrealistic to say, but — imagine our entire U.S. workforce deployed in units of 20. Each unit of 20 is running a business that tens of millions of people are getting enormous amounts of value out of each month. What kind of world would that be?”