Thought I’d throw this out there: Agents do you use any CRM (Customer Relationship Management) tools besides a rolodex or Outlook Contacts? Do you know anyone who does? There are a lot out there, but I’ve really only heard of salesforce.com and only in the context of other industries.
Also, a question for the home buyers and sellers: have you felt the sting of bad CRM? I’d say that you can identify bad CRM when you get generic emails periodically from an agent to whom you once gave your email address.