13 Reasons Why 30% of LOs Fail the National Loan Originator Exam

The first time “pass” rate of the national loan originator exam has fallen to 69 percent.  This is an indication that the test is not too easy.  A high pass rate means an exam is too easy.  A low pass rate means an exam is too hard.  The numbers that tell a different story are the repeat test takers.  Test candidates who fail the LO exam the first time and retake the exam pass the exam only 44 percent of the time.  The SAFE Mortgage Licensing Act is working the way it was intended.

This blog post is for loan originators seeking help who are trying to pass the test the second, or third time.  Test candidates must wait 30 days between tests and if they fail after their third attempt, they have to wait 6 months before taking the test again.  I know it sounds unfair, but in all seriousness, not everyone is going to be able to pass this exam. The six month cooling off time is like a forced reflection period for a candidate to either get serious in addressing their repeated fails or get serious about studying.  The SAFE Mortgage Licensing Act of 2008 is only the beginning.  Over the next decade loan originators will slowly transform from being less like retail salespeople and more like professionals. The loan originator exam will never be as easy as it was in 2010.

I teach the SAFE Pre-Licensing course for new to newer loan originators which is a 20 hour course. I also teach an exam prep course for experienced loan originators and have had the opportunity to interact with hundreds of loan originator students. In this blog post I’d like to share some reasons why folks are not passing the exam so those who need help can identify their challenges and meet or reset their goals.  The following reasons are numbered for conversation sake and do not appear in any particular order.

1. One reason why people are not passing the loan originator exam is the same reason why people all over the world don’t pass comprehensive exams: Not enough studying. A 20 Hour pre-licensing course is definitely not enough time to teach and learn all the complex knowledge required to pass the national LO exam.  20 hours could be three, 7-hour days or two, 10-hour days.  Take a look at the test content outline.  There’s NO WAY an average human, who has never been in the mortgage lending industry, is going to be able to learn let alone understand, memorize and apply this content with only 20 hours of education.  One reason the number of classroom hours was set at 20 may have been because during 2010 there were a huge number of experienced LOs who worked at non-depository lenders who needed this course. Two days is plenty of time to spend with an experienced originator but not someone brand new.  In the future, expect the pre-licensing hours to be expanded to a full week of education. Until then, some students will have to spend way more time outside of the classroom studying on their own.

NMLS Resource Center2. “There’s no good study material available”
NMLS-approved course providers are not allowed to take the test only for the purpose of telling everyone what’s on the test.  In fact, we agree to NOT do this.  If we’re caught doing this we lose our ability to teach NMLS approved courses! If you think about it, if it were that easy to cheat on the exam then why bother with the SAFE Act? Why not just give anyone who wants a license a license and not test them.  The Nationwide Mortgage Licensing System (NMLS) does not provide a study guide book. Instead they encourage test takers to seek out study material from course providers….however, slow down a bit and you’ll see right inside the test content outline, NMLS TELLS YOU WHERE THE TEST QUESTIONS COME FROM. Look at page 3 of this pdf.  Those who are seeking good study material don’t have to pay to get it.  It’s all available for free. However, that means you’ll have to actually read it. More about reading soon.

3. Wanting the answers/not wanting to study
Loan originators ask their compliance person for the answer when they have a question about Fannie Mae, RESPA, disclosure requirements, etc.  So in attacking this exam, LOs expect to call a course provider and have that course provider hand them a set of 100 questions that will be on the exam. And by the way, anyone who claims to “have THE 100 questions you MUST know” is probably wrong. Any list of questions floating around out there will eventually make their way to NMLS and I’m sure they’ll pull those questions. Okay, so maybe you don’t expect the answers but you expect someone to sell you a book that tells you what will be on the exam.  That book doesn’t exist either.  What about a book that summarizes the test content outline?  Yes there are books available and I think those books would be very helpful for some folks but no book will tell you the exact test questions you’re going to get! Relying only on a book is a mistake.

4. “I know the material, I just can’t pass the test.”
It’s possible you don’t know the material. Re-read numbers 1-3. Or perhaps you have test anxiety.

5. Test Anxiety
I  have met several LOs who are have a high degree of test anxiety that goes way beyond normal nervousness.  Yes, passing the test is important. In their mind, people with high test anxiety go from “not passing” to “living in a van down by the river” in one heartbeat.  Test candidates get themselves all worked up so they can’t eat, sleep, think, or do anything let alone actually learn and understand the test content.  There’s lots of tips and ideas that have been written about dealing with test anxiety and even a little self-quiz you can take here.  One thing the experts agree on is that a person with high test anxiety isn’t going to be able to learn much while studying.  If you want to pass the LO exam, you must deal with your anxiety first and foremost before taking any exam prep classes.  There is no time in anyone’s classroom to give personalized psychological counseling.  Besides, most of the instructors teaching classes whether they’re live or online specialize in mortgage lending not test anxiety. Your challenge is different. Know thyself….pass the test.  Maybe your anxiety comes from not wanting to be honest with yourself about a possible learning disability.

6. Maybe you have an undiagnosed learning disability.  As I’ve mentioned in other articles, back in the 1970s there were no para-educators available to follow kids around giving rambuncious kids extra support. Instead students survived in other ways. Humans listen and talk at a much faster and higher rate than we read and write.  Some LOs are high functioning talkers but low functioning readers.  Some people are dyslexic or have other bona fide learning disabilities that they know about but don’t want to deal with the stigma associated with being labeled.  Well if you want to pass the LO test this might be that point in your life where you finally are going to have to come out of the closet and get some help.  Repeated on purpose: Most of the instructors teaching classes whether they’re live or online specialize in mortgage lending and not learning disabilities. Ask your primary care physician for a referral to a doctor or counselor who specializes in diagnosing learning disabilities in adults.  The Nationwide Mortgage Licensing System will make reasonable accomodations for people with documented learning disabilities.  See page 14 of the MLO Testing Handbook for more details.

7. Subprime LOs who fell out of the industry during 2008 and are trying to re-enter the business are having a very, very hard time passing this test.  The main reason is because they think they already know how to originate and don’t want to spend the time studying or don’t think they have to study so they repeatedly fail the test. Anyone who entered the industry around 2002, left the industry in 2007 or 2008 and only originated subprime received very little compliance training if any. 2011 is a radically different world compared with 2007. If you still think stated income loans should come back, if you still believe that a pay option ARM is “the right product for the right person” and if you think it’s unfair that people can’t use seller downpayment assistance programs please do not re-enter the industry.

8. “The test contains trick questions!”
Actually, the test doesn’t have any trick questions.  Test writers try very hard NOT to write trick questions. The reason the test question sound tricky is because LOs are not use to looking up answers and reading the statute.  Instead they ask their boss or the compliance person, their processor or the person sitting next to them for the answer and move on.  People use language differently in different parts of the U.S.  Teaching a class in Oklahoma or Idaho is vastly different compared with teaching in Seattle or Virginia.  Test writers can’t use spoken language and coloquialisms from different parts of the U.S. when writing test questions for an exam to be delivered in all 50 states. The only fair way to write test questions is to copy and paste directly from the law.  That’s why the test questions sound and look “tricky” but really the trick is on you. If LOs would simply study directly from the law, the test questions would look very, very familiar. Re-read number 2.

9. You’re ESL
English language learners are my best students. Why? Because they are typically more emotionally mature, know good and well that they have to listen, ask lots of questions, and study over and over again to pass this test.  ESL LOs…you WILL pass the test. Read more here.

10. The test has too many “situational” questions
So you know RESPA. You know TILA.  You’re scoring high on all your practice exams but the test isn’t going to be as easy as just knowing that you have to send out early disclosures within 3 days of the application.  Instead the test will contain situational questions that will require you to understand how and also why TILA and RESPA interact with each other. This requires you to look at a test question and understand what information you DON’T need and cast it aside. Only then will you be able to understand what content the test writer is testing you on.  This means memorizing test questions is a bad way to study. Instead you’re better off studying the laws and rules that govern mortgage lending.  Mortgage loan origination is all situational. These are highly appropriate questions for the exam and I hope we see more in the future.

11. Part Timers
The national LO test sets a bar and asks people who want to originate to show proof of knowledge of a body of information. Loan origination is no longer a sales job. It’s transforming into a profession. It’s really hard to be a part time doctor, lawyer, engineer, dentist, CPA unless that person is entering semi-retirement. The knowledge, skill set, and industry changes are too wide and deep and the consequences of screwing up are too high.  Welcome to mortgage lending in 2011.  You must be on your game full time or no one will want to hire you. And those companies that do hire part timers are going to have huge liability issues supervising you in 2011 and beyond.  Commit to origination as a profession. Now start over and re-read items 1-3. Part timers have a high opinion of their knowledge of mortgage lending and are sometimes too proud to want to hear that they need more basic education on the entire mortgage lending process.

12. Lack of Basic Education
The SAFE Mortgage Licensing Act does not require a high school diploma or equivalent to become a licensed loan originator. Instead, those without a diploma simply must have proof of three years of experience in the mortgage lending industry.  Subsequently, the national LO exam will be that barrier to entry for folks who may have a learning disability or folks who may not have the ability to think, reason, and understand above a 9th grade level. Some of the math questions on the exam will require a basic understanding of 9th grade algebra. Some of the questions will require the ability to understand how two federal laws relate to each other and to the consumer.  Some people only have the ability to understand one federal law at a time.  Mortgage loan origination today requires the ability to multi-think all day long.  My recommendation: Finish high school first.  The discipline required to obtain a GED will be good practice for studying for the LO exam.

13. Learning Style Not Matched with Study Choice
Visual, auditory, tactile, whole body, emotional…These are all learning styles and passing the test means knowing how you best learn. Learning requires understanding. If you can teach another person something, this is a good sign that you know that concept and will be able to select the correct answer on an exam.  Some people have to see pictures. Other students need to hear the content.  Sometimes instructors tell stories about legal cases. Stories evoke emotion which triggers long term memory.  Sometimes students learn best if they get their whole body involved in the learning process. Everyone is different. Choose a course provider that understands learning styles and find one that matches your particular style.  In my experience, most students have a mixed style so find an instructor/course provider that mixes it up for you. One student had me on the phone grilling me with questions about my course for at least 15 minutes. We figured out that we’d be a good match for each other. She attended my course and passed the test the next day.  Don’t be afraid to call course providers and ask lots of questions.

Every test candidate is different. Some people listen at a higher/faster rate than they can read and write. Some people need to simply read through 400 sample test questions and that’s all they’ll need.  Some people have undiagnosed learning disabilities.  If you’ve taken the LO exam and failed, re-evaluate your learning style, the time you’ve spent studying and any of these other ideas and try again.  If you still cannot pass the exam ask yourself how much you love the mortgage lending industry because there are other positions available in lending that do not require an LO license.  And remember, you can always go work at a depository bank.  Bank LOs do not have to pass the exam…..yet.  Someday they will.

Comments

  1. says

    The LO’s who do not pass the test can at least go work for a bank or credit union… they just will not be able to have their NMLS License.

    I think that any mortgage originator should be required to pass the NMLS exam…this would require that Congress amends the SAFE Act to include their banker buddies.

    • Julie Pruemer Pike says

      I so agree with your last statement. I think all mortgage originators should have the same requirements regardless where they work!

  2. russ says

    Rhonda, you best believe I point out to prospective borrowers and business partners that there are now two types of LOs. Those who are qualified and those who aren’t!

    The SAFE ACT despite its many flaws has been a good thing as the quality of LO has increased dramatically. I still think the barriers to entry should be even higher, but something is better than nothing.

    I personally didn’t find the test all that difficult. I studied maybe about an hour or so at a Starbucks before taking it. It test compliance issues and other non-sense that has nothing to do with being a good originator imho. It is like when someone knows all the rules of football but never actually played football.

    I can see someone failing on the first try without proper study, but two fails is inexcusable. This isn’t the Bar exam and if someone can’t pass after two tries they shouldn’t be an LO.

  3. says

    Russ, I wonder how many borrowers will notice if/when the person they see someone else’s name and license number on their loan application instead of the person they believe is their mortgage originator?

  4. russ says

    Not many. All borrowers care about is their rate. There will be plenty of shops who continue to originate under a licensed LO. I really wish the Safe ACt would have granted 50 state licensing across the board instead of the bureaucratic state licensing morass we have now.

    What i find hilarious is that in previous years banks used to use the “we are a direct lender line” and tried to brand brokers as the used car salesman. Now with the SAFE Act and the shady bank lobbying, the opposite is true! All the unqualified shlubs work for pennies at the big banks and we can document it!

    In the past, when I tried to explain that the best LOs generally don’t work at the Too Big to Fail banks, it was always hard to prove beyond our innate industry knowledge about how things really work. But now, I can actually prove it! LOL.

    It used to be the broker world had the best and worst LOs. With the banks you just got mediocrity across the board. Now the broker industry can claim just the best.

  5. says

    Hi Rhonda,

    The SAFE Act granted a hall pass to depository bank loan originators from taking the prelicensing education, continuing ed, and passing the test. However, bank LOs will still have to register with the Nationwide Mortgage Licensing System and will be given a unique ID number. So as Russ says, yes there are currently two types of LOs: Licensed LOs and Registered LOs. It is up to the industry to educate consumers as to the difference.

  6. says

    Russ, regarding the football analogy, another way of testing LOs would be to do a live, oral exam. I suppose we could have voted to haul LOs before some sort of testing board and asked them to take our loan application, quote rates, explain loan programs, describe the secondary market, draw a picture of the relationship between the TIL and the GFE and answer, VERBALLY, a consumer’s questions such as: “What is the Annual Percentage Rate?” “What is the Amount Financed and why is this not my loan amount?” and so forth.

    On the one hand, I have met LOs who would definitely PASS THIS TEST with flying colors because…..THEY CAN’T READ at a 9th grade/high school level but they can talk your socks off.

    Russ, I think a live, action test would be horrifying for the majority of LOs out there who would have massive test anxiety for something like this. It would also cost way more to deliver and grade. Grading would be somewhat subjective (like a referee with no instant replay) or if we made a live action test objective, it would be very, very, VERY difficult to pass.

    I don’t think the current crop of LOs in our industry are ready for something like this. Although you’ve made your point that you are beyond ready and would not be nervous at all…..I personally think you’d be nervous.

    So we start at about a 9th grade level. What you describe is at about college level.

    Over time the tests ought to become more challenging and when the NMLS is ready for input I’ll send you an email so you can send your suggestions. 😉

    • russ says

      Jillayne:

      I’d have no problem with a verbal test like that. I actually think it is a good idea, but it would never happen. It would take a significant culture shift in the industry to have that type of barrier to entry. I come from a much different professional background than 99.9% of LOs, so my expectations are VASTLY different in regards to company hiring. I voluntarily left a six figure consulting job to become an LO and have an MBA from a Top 3 business school. Most of my peers and co-workers were Harvard, Kellogg, Wharton, Stanford, U of Chicago, etc MBA grads. Trust me when I say the interview processes at companies like Goldman Sachs, McKinsey & Co, and other prestige companies are extremely thorough. You have interviews over several days and live case interviews to test your ability to apply your knowledge in the real world as well as under pressure. if I were king that is the type of interviewing I would do for LOs (as well as Realtors). But alas, I am not…

      I’ve long stated that the mortgage industry’s standards are way too low for the amount of money we deal with on a daily basis. If the industry were more strict in hiring, the costs associated with fraud, inefficiencies, etc I think would be a lot lower.

      The mortgage industry is a quantity over quality model, so the idea is to get as many MINIMALLY qualified people in the door as possible. The background I come from is a QUALITY over quantity where the hiring model was about finding the most qualified people possible. A much longer term view.

      The SAFE Act is a step in the right direction, but I still think it is lacking in many areas.

  7. says

    Rhonda, regarding unlicensed LOs taking a loan app and having that loan originated under someone else’s LO number….that activity is happening NOW so there’s no doubt in my mind that it will continue to happen indefinitely.

    There are nor will there ever be enough regulators to regulate every loan in every city/state in the U.S. Regulators have to triage and put the cases where consumers are being harmed in top priority.

    Unlicensed LOs….as long as the consumer isn’t being harmed…will probably be much lower on the priority chain.

    I can think of at least five people right now who cannot obtain an LO license and who are engaging in origination activities.

    These folks either have had their LO or mortgage broker’s license revoked, maybe they have a prior felony conviction…maybe they can’t pass the test….and they hold management-type positions instead. “Branch Manager” “Sales Manager” is what their card says yet their days are filled with LO type activities.

    Do the regulators know? Do the company owners know? It’s hard to say. But practitioners in the industry such as processors, underwriters, closers, other LOs….we know who they are.

    I’ve got to think that the company owners know.

    So why do company owners allow it?

    Perhaps fines are too low (definitely). Maybe the unlicensed person is extremely charming and has a perfectly logical explanation for what happened (likely). Maybe the company owner looks at the chances of being caught and the fines and makes a business decision to hire the guy, and pay the fine if caught and realizes after doing some back of the napkin math, that the company would come out thousands ahead if this guy can bring in the business…after fines are paid. I think it’s a combination of all three.

    And nobody in the industry wants to turn these guys in. Why? Because the whistleblowers name then becomes public record and now that person whether they’re a processor, underwriter, LO, etc., is now blackballed from being hired elsewhere.

    Perhaps one solution is an anonymous whistleblower process.

    I have been told that our state regulators WILL take anonymous tips. Let me check with them again…

  8. says

    Hi Russ,

    Regarding LOs who work at a depository bank being schlubs, I need to just chime in here with a quick response.

    I’ve met many bank LOs and some of them are extremely competent. They stay at a depository bank or credit union for many, many reason. Maybe I could interview some of them and write a separate blog post on that topic.

    Recently I’ve met a handful of depository bank LOs who are taking the prelicensing classes and taking the test and getting the license. Why? Because they are feeling the pressure from their Realtors who are pointing out the differences between a registered LO and licensed LO. The bank LOs say they want their license for competitive reasons. They also believe they will eventually be pulled under the entire SAFE Act anyways; that’s just a matter of time.

    • russ says

      Just calling it like I see it. Things certainly vary by market, but here in Chicago, the majority of bank LOs are either 1) new to the business so they are looking for leads and training or 2) failed brokers on their last stop before being washed out to sea.

      Those are the only two reasons people work at banks here. The independent lenders and brokers pay substantially more and offer more freedom. Very few truly successful LOs choose to be at a Too Big Too Fail bank.

      Just like I am sure there really are strippers who really are paying their way through college, I am sure there are big bank LOs who aren’t shlubs. Both are rare imho and the rock star producers at banks won’t stay there long.

      As Rhonda has pointed out on numerous occassions, just look at how banks advertise recruiting opportunities – Hide Your SRP and no licensing required.

    • says

      I know of some very good bank LOs… they stay at a bank because they like gravy business. They’re paid a lower compensation per loan but rewarded if they produce larger volumes (which I think is NOT good for the consumer). They may have to do some time sitting in branches but the volumes they receive from working at a big bank is worth it to them…the volumes are so high that the lower compensation split isn’t so bad.

      What consumers should be aware of is that even if their bank LO makes less compensation than a licensed (non-bank) LO, they should NOT take their eye of the Note rate/closing cost. I’ve found that most banks seem to have rates higher than what can be obtained elsewhere but promote “no overages” or our LO’s are not paid origination… consumers need to compare.

  9. says

    Hi Readers,

    I’ve just been told by WA DFI that YES they do take anonymous tips:

    “Jillayne,
    Thank you for the note of inquiry. Here are some pointers on anonymous tips. An anonymous tip can be filed on line. Just write anonymous (or any other word) in the fields that are required:

    http://dfi.wa.gov/consumers/complaint.htm

    Anonymous tips can also be filed on a complaint form and mailed to us. One of the main problems with anonymous tips is that the complainant usually does not give us enough information and there is no way for us to contact them.”

    THANKS for getting back to us, DFI!

  10. Ex Mortgage Broker says

    Like I said all this mess is because banks want to rip off people not because mortgage brokers or loan originators want a fair career, Banks and government are together on this they want to get as must money as they can, no matter what.

    All these test is a bull can you imagine that a teacher, doctor, lawyers, or any other career that will need to study in the university, just because the industry goes bad all license will be suspended.

    like mortgage brokers that have been professional for years and because the big fix ¨the banks¨and ¨the government¨said the bad guys are mortgage brokers we are god so we are punishing them revoking every license in united states this way we will get more money sorry millions of dollars jajjaja we have the power we can do anything, Yes you can just like Gadafii

  11. says

    Sorry, EMB, I see no conspiracy theory going on.
    The mortgage lending industry needed to raise the bar and licensing and testing is a very good place to stary. Mortgage brokers haven’t been professional for years. Some of them have always been and will always be that way…..others, not so much.

  12. June says

    Russ, opinionated much? “If you don’t pass it the first two times, you shouldn’t be a loan officer” Wow, do you even have a college degree? Pretty full of yourself. I have to say, my “conspiracy theory” side does come out on this one. I agree with Ex Mortgage Broker. You need to swallow a humble pill my friend.

  13. Adam says

    I think the test is ridiculous. There is no reason that any of that information need be memorized. It is all information that can be easily looked up if needed. It is similar to the series 7 requirements. It has nothing to do with understanding the products and who they are good for.

  14. says

    Hi Adam,
    Thanks for stopping by. There ARE some questions on products but it’s more in a general way: What is Fannie/Freddie, what is FHA…basic questions about conventional and conforming government loans and also questions about non-traditional (subprime) loans. There will be basic mortgage math questions as well like how to qualify applicants using simple debt-to-income ratios and FHA mortgage insurance premium calculations….loan-to-value calculations….these are things that loan originators do all day long. The reason there are no question about lending guidelines is because these are a moving target and could possibly change every day. There would be no way to deliver a comprehensive 50-state test on guidelines that are constantly changing. These are things loan originators learn on the job.

    IMO it IS important for LOs to not just memorize but understand the hallmark federal laws governing our industry: RESPA, TILA, ECOA, Fair Housing, SAFE Act, and so forth. <–the intricacies can be “looked up” by you or your compliance staff but the BASICS ARE IMPORTANT.

  15. Chris says

    @Russ: I was recently ranked in the top 200 originators in the the country. I do not see a Russ on the list. I found this information very helpful for new LOs I’m hiring for my team and could do without your opinions about people who should not be originating.

    • Andrea says

      Chris, thanks for your comment. I’m new to the industry while coming from 17 years in the health care industry. This information is tremendously helpful.

  16. MissPokey says

    Wow! This was eye opening to hear. I just took the exam and failed by a few percentages and I thought I was going into it prepared. I took the online 20hr course and the final exam, I passed with flying colors and I knew everything they taught me. But, there were questions pertaining to the Financial Institution requirements and laws, that I didn’t even know existed. I didn’t know that my LO’s at the bank could of possibly not have been licensed and I have done 3 personal loans with him. In a way it makes me mad that the Financial Institutions don’t have higher standards.

    I also have my Real Estate License and took an 80 hr course and took the Real Estate Exam a week after I completed the course and passed the first time. So, I thought this test would be similar style and cover some of the same things, but boy was I in for it. The Federal Law part really got me. I felt like alot of the answers could of been right, just which one was more right. There were things tested on there that were never discussed during the 20hr online course and I was mad. I paid money to learn the content and I don’t feel that it’s fair for a newbie to not get the proper education that is needed and deserved and “that we pay for”, to get all the information needed to pass the exam. It’s like going to get a degree and then given you half the information needed to learn and then expect you to perform the job and pass an exam without learning all the material needed. So, I don’t feel like it’s giving us all the answers. At least tell us what we need to look up and study if your not going to go over it in the course.

    So, now I am studying the Federal Law more myself, but I feel robbed of $110 that I paid to take the test.. I don’t mind looking things up and learning, but how am I suppose to guess what I am suppose to look up or know. No one can do that, maybe people that have been doing it or have been in the business, but that’s not really fair either. So, I feel a bit cheated by taking a compliant online course.

    • Katie R says

      Completely agree, I did the same thing. I paid for a course and half of tne stuff I saw on the test was not in the material. I then looked up everything on line and with cfpb and it was VERY hard to figure out what is new and what you will be tested on. I don t mind any challenge, just tell me what I am doing.

    • George says

      I agree completely in regards to the style of questions etc. I worked for big banks for many years and hold an MBA in Corporate Finance and half way towards a PHD so I challenge the latter on matching wits. There are a series of questions from a large pool of questions and each test is unique. Fed test was passed no problem State on the other hand is requiring extra study as I underestimated how different it was and failed studied even more and failed a second time by 1 percentage point. I will pass it but I will let it be known that only serious professionals need apply I have been in the industry 8 years.

  17. says

    Hi Katie,
    Here is a link to the PDF for the National LO Exam containing the uniform state component:

    http://mortgage.nationwidelicensingsystem.org/profreq/testing/Content%20Outlines/SAFE%20MLO%20Test%20Outline%20National%20Test%20with%20UST.pdf

    Scroll to the very end and see all the laws and documents that the test writers will use to generate the test questions. They are links that are avail for click through. All the study material IS available online for free in this format but I know very few people who actually read it all. It’s just too much. BTW That link can be found from this page:

    http://mortgage.nationwidelicensingsystem.org/profreq/testing/Pages/TestContentOutline.aspx

    I recommend a few things:

    If you are brand new go find an entry level job in the mortgage industry and work that job for a year to 18 months. Get hired with the understanding that you want to become a loan originator.

    The other thing you could try is to seek out a live LO pre-licensing class that would be taught in a city near you. ASK AROUND to make sure that the instructor is good and has a decent reputation as an instructor whose students generally pass the test. Course providers are not allowed that their class will “Guarantee” that an LO WILL pass. You might see some websites out there guaranteeing your money back if you don’t pass but they are not selling the required pre-licensing class. They might be selling a bunch of practice test questions only. NO ONE has THE test questions. Practice questions can be helpful but they don’t help you understand how to select the correct answer. Only studying good material can do that.

  18. joannie says

    How do I go about finding a school that can help me overcome or find out what my best learning style is ? I took and passed the National and UST 1st, but now I am trying to get my FL license along with the others and I failed by 3 pioints, This test is not included in the Package I had. Any ideas or recommendations on which school might best support student that suffer from learning problems. I studied very hard by the way, no sleep, couldnt eat, it seemed like the bigger test I took the first time with the NMLS I wasnt so nervous. I do have ADHD and anxeity, HMM Thoughts please..

  19. says

    Hi Joannie. I recommend finding a local psychologist, it doesn’t have to be a Ph.D. level or a medical doctor, but a licensed mental health counselor who can possibly discover if you have any learning disabilities that can be diagnosed. If so, the NMLS will give you extra time to complete the test, but it has to be a bona fide learning disability. That same person can help you figure out how you learn best.

    • Frank says

      Hello Jillayne

      I have ADD and dyslexia. I failed the test twice – not by much. I talked to my primary care physician and she said that she could not refer me to a psychologist for an exam. I have a diagnoses from the college that I attended but it is 7 years old.

      I understand that the diagnoses needs to be more recent but dyslexia doesn’t change with time; it doesn’t get better like a disease. I used to be in the industry in 2005 selling reverse mortgages for a very large firm. I got great training from them and I learned a lot and because of the 2007 mortgage melt-down, I got out of the business and now I am trying to get back in because I love working with reverse mortgages.

      I realize that I need to study harder and find a way to get accommodations for the test but I am not sure how. I am used to the need to study harder than others because I served on a nuclear submarine when I was a teenager. I stayed up for 24 to 30 hours at a time studying to get qualified, while on board the sub and underway.

      By the way, I passed my securities license 6, 63, and 26 all in the same week and the SAFE test is a lot harder and seemingly tricky.

      • Steve Harkness says

        Frank The National LO Exam is a very hard test! Many of the questions play tricks with the human mind. An example will be that two of the answer’s are obviously not correct while the next two are so similar it’s almost a coin toss which one is right because they both essentially say the same thing. In this case you have to sit back and focus hard about how the last two answers are written. Someone with dyslexia this would be difficult but not impossible in my unprofessional opinion, again, I am not a Doctor. I also suffer from what has come to be known as ADHD or what ever they call it. I do not pay much attention to all that because to me it is an excuse to fail, and that is not a luxury I afford myself. (Side note) I had to pass it twice. Once in 2007 several years later when they decided to nationalize the test. I was elated both times when passing

        When I was studying for the state test in 2007 and then later the standardized test several years later. I too spent several hundred dollars on study materials. One was even advertised to have the exact questions that would be used on the test! I was told that there were 10 versions of the test each with 100 questions. My thought was I will memorize all 1000 questions and ace the test. When I got into the testing facility, I quickly realized that I had been ripped off. Many of the questions were similar but not exact. I was darn lucky I passed in 2007. You really are best off going to a class. I strongly suggest a class like Jillayne teaches. All instructors are not equal. Jillayne tends to break up the monotony by making the class as fun as possible. Something about being able to debate opposing views helps me remember the subject material and this helped me greatly when I took the Federal NMLS test several years later.

        You can do this.

  20. tammyben says

    I have signed up to take the 20 hour SAFE class in January. Although I work for a Mortgage Company, I am in the administrative department and know very little about being an LO. I’m scared now to take the classes.

  21. says

    Hi TammyBen,
    Use that anxiety as fuel to propel you to study! Find a local, LIVE, instructor-led course in your city or state. Travel if needed (and reasonable) if the class is in a city that will require you to drive a longer way than you’d like. Get a hotel room! Spend the extra money to be in a classroom with a teacher who is experienced in helping people just like you. Call the instructor ahead of time and ask several questions. Figure out if you think this person is going to be worth spending 3 days with…..You CAN pass the test with lots of studying. One way to bring down your anxiety level is to have a Plan B. Example: “If I don’t pass the first time, then for the next 30 days I will do X and then I will retake the exam.” ALSO find out if you can accept a position at your company that does not require a license and then do that job for many months. Such as a loan originator assistant. Sometimes people who enter the origination side and do an entry-level job for 12-18 months have a much better time passing the test. OR you could always go work at a bank, which does not require a license. Good luck! Come back and let me know how it goes!

  22. says

    Hi Frank,
    Search for a licensed mental health care specialist who specializes in learning disabilities in your city and go there direct. Pay out of pocket/not through your insurance company. Obtain a current, formal diagnosis from a licensed mental health care specialist. You don’t need a psychologist:

    licensed mental health care specialist = Masters degree
    Psychologist = Ph.D or Psy.D.
    Psychiatrist = M.D. this is a medical doc who can write prescriptions.

    You ONLY need someone with a masters degree. Bonus: they will probably not charge as much as a psychologist or doctor will charge you.

    The NUMBER ONE reason that people fail the new national LO exam who were in the industry in the 2000s and exited the industry around 2007 is because they are self-reporting that they’re studying way more than they really are studying. LOs in that era received very little training other than sales-type training. You have to reframe the way you think about yourself. You know nothing. NOTHING. You have to think of yourself as a brand new LO and devote way way way more time to studying than what you’re currently doing. Also, retake a 20 hour pre-licensing class from a live course provider. Don’t do it online. People with learning disabilities tend to do better when they come to a live class. Ask around. Find out who the best course provider is in your city and spend the money to do the class live.

    You will pass the test. I know this because you are humble and mature enough to admit you need help. Now go get some help and keep studying. If you’re really close to passing then that means you will eventually pass. You can also consider one more piece of advice: Accept a position in the industry that does not require a license. An assistant, a team member, something entry level. Do that job for 12-18 months. THEN repeat the class and take the test. Your score will be higher.

    Check back and let me know how you’re doing. I care.

    • Pamela says

      Lizabeth,

      Go directly to the NMLS website: mortgage.nationwidelicensingsystem.org/ and you’ll find all of the information she’s provided over the years.

      Pamela

  23. Heather says

    Pamela
    I went to the NMLS website and couldn’t find this information anywhere on the site? Can you help me locate where on the site this might be?

  24. Eileen says

    Hi, I took the California state SAFE test twice. unfortunately, I failed twice! I can’t believe it. I reviewed all the materials I have, still have many points didn’t covered.right now I am very frustrate, don’t know how to prepare it any more. Do you have any materials recommend?

    • Steve Harkness says

      Jillayne, having had to take the test three times now. The first in 2007 when it was just the Washington state test, then the second time when the powers that be decided they would not grandfather those whom took the test previously. This last time to be licensed in all participating states in 2012. Let me tell you this is not an easy test. In my humble opinion it has a lot to do with knowing how to take test. For example, they will ask the question in such a way that two answers could technically be the correct answer. What you have to do in this case is look for a specific word that will be used in the study guide. They will also have the answer almost what is in the study guide but not exact. The give away being the multiple choice answer (D) will be: None of the above which turns out to be the correct answer. If they really wanted to see how well someone understands the material then nothing beats a good old fashion multi sentence answer to a specific question. Unfortunately these take time and man power to grade.

      In any event, I would like to see them make this test EVEN harder and require EVERYONE to take it that way EVERYONE is licensed and not just registered. This will NEVER happen though because you have the CFPB running cover for the mega-banks.

    • Steve Harkness says

      Jillayne……just a thought but have you considered doing your class online? There is obviously a need.

  25. Craig says

    Had no problem passing National and Fl exam first time. My problem is finding a Mortgage co that offers a path for a new MLO.

    • says

      Hi Craig,
      You’re not alone. Many mortgage brokers and non-depository lenders want to only hire loan originators with experience. There ARE companies that exist that have a mentoring program for new LOs but you have to look really hard and do some serious networking. I’d see about attending a Mortgage Bankers Association dinner meeting in the county in which you live. That might help you meet some new people.

  26. says

    Craig, this industry needs new LO’s. I don’t know your age but we need some younger Loan Officers. I look around at those I see in the business and realize I have been working with this same group of people for the last two decades. We will be retiring someday. There are plenty of opportunities for new Loan Officers at the Wells Fargo’s type places where you are micro managed and given ridiculous splits but you know what? Thats where I worked for the first eight or nine years and I did not know of anything else. This is a wonderful career and if you work hard in 4 or 5 years you could be making an above average income. You have to remember several things. #1. Is always do the right thing by the customer. #2. Never let the corporate people fool you into believing you need them. Once you have the experience they are nothing more than your backroom operations. If they cant do that well and make you look like a rock star on every deal it is time to go and find a place that can. Remember this is your business. These are your relationships that are bringing in the loans. Learn your craft and once you do the sky’s the limit…..literally. Where else do you get paid well for helping people make their dreams of owning a home come true. That is my favorite feeling in the world is telling a young couple that their home loan has closed and go pick up the keys from the realtor. You see the joy and happiness on their face…sometimes the wife is crying. I mean it is incredibly rewarding to make such a positive difference in peoples lives…I sometimes have to pinch myself that I actually get paid for this. Welcome aboard Craig. If I can answer any questions you can reach me at the email below.

  27. Jon Ryan says

    Hi Steve. Great advise. After doing phone sales for a few year out of college, I’m finally getting my license and going to (hopefully) score a job at Wells Fargo, and REALLY learn the industry.

    My general question to anyone who may have an answer is this:
    I just took my 20 SAFE course and am taking the CA – SAFE Mortgage Loan Originator Test – State Component Test and the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content Test. Am I suppose to take both of these? And how similar are the two tests?

  28. says

    Dear Jon,

    Wells Fargo is the type of place to learn the industry. The CA State component test is so you will be licensed with the State of California with the NMLS. It is a 100 question test. You can elect to take the National Component that allows you to do business with most states and that is an additional twenty questions. At least this is how it was back when I took it in 2012. Each year since we have to take 8 hours of continuing education and pass a test that is also pretty narly. You have to study and you have to take it seriously. Being a recent college graduate is going to assist you greatly because you are used to studying and taking test.

    Also, young loan officers such as you grew up with this technology. I mention this because knowing how to engage the consumer and have them know like, and eventually trust you is how you are going to become very successful in this business. You will need to make sure the company you work for is giving your clients the top notch service they deserve.

    Remember to invest in yourself and learn as much as you can. One of the top coaches for marketing is Carl White at http://www.mortgagemarketinganimals.com. Also, there is Paul Baxter who once was an employee of Carl Whites and he teaches the same material. I do not know the name of his company but you can Google him. Also, if you have any test related questions I would recommend Jillayne Schlicke at http://www.mortgagefiduciaries.com.

    I will not wish you “goodluck” because in truth you will not need it because you will create your own good luck through hard work and smart decisions.

    Best wishes,

    Steve Harkness

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