My current host has pissed me off… I’ve been using InMotionHosting for quite a while and I used to brag about how great they were because their tech support was awesome. But I think they must have had some major cut-backs or something because their service has gone way downhill recently and now I’m looking for a new host!
What did they do to upset me? There are two things.
- They shut down my service without warning. On Friday, I returned from an all-day retreat to find out that my account had been suspended during the day because RCG had exceeded our acceptable resource use. Luckily Galen was there to get things back up and running for the day, but now, InMotion says they are going to turn my account off at 1PM today unless I upgrade to an account that is 5X as expensive.
- They won’t tell me what resources I’ve exceeded! I’ve asked twice now in emails, and both times, my question has been completely ignored by their technical staff. I’m assuming it is a server-side cpu usage since both my bandwidth and disk-space (the two items they make publicly available and advertise as the constraints on their product page) are at less then 4%. I don’t feel comfortable trading in one service (with unknown resource constraints) for a much more expensive service (with unknown resource constraints). Maybe they can’t even tell me the CPU usage of RCG… At this point, I was really just looking for an explanation, which they are apparently unwilling to give!
All this leads me to search for a new host!
I don’t need to much from them other than the knowledge that they will be able to host a WP blog and that their technical support will be able to answer some pretty basic questions on an infrequent basis. And if you get a bonus for recommending me, all the better!
(and if RCG goes down later today, you can be pretty sure that it is because I haven’t had the time to switch over hosts just yet… But rest assured that we’ll be back up as soon as possible!)