IndyMac Leaves the Mortgage Arena

This announcement from IndyMac came via a press release today:

“…effective July 7, 2008, that we will no longer accept any new loan submissions or rate locks in our retail and wholesale forward mortgage lending channels, except for our servicing retention channel. We plan to honor all of our existing rate-locked loans and will continue to fund these loans in the coming weeks. While the managers and employees in these units have worked incredibly hard, these units are not currently profitable due to the continuing erosion of the housing and mortgage markets.”

IndyMac is planning on retaining the FHA portion of their reverse mortgage division, Financial Freedom.

This also means more people will be displaced from the mortgage industry.

“Unfortunately, the above actions will necessitate the reduction in our present workforce from approximately 7,200 to roughly 3,400 or so over the next couple of months…”

The press release mentions a couple locations where employees will be retained…no word or mention of the Bellevue office.

IndyMac had a lot of unique products and were no stranger to the subprime and alt-a markets.   They had their own automated underwriting system, eMits, that provided “risk based” decisions and pricing.    They are reported as being the seventh largest savings and loan in the nation with both retail and wholesale operations.

The pain of over pricing and poor photos… and how not to get bit by them, 9+ questions to ask your listing agent.

I’ve noticed a trend in my business lately.  Several consumers are contacting our team for help in re-listing their home after having a poor experience with a prior agent.  While it is true that selling activity in Puget Sound is lower this year than last, there is still some positive selling activity occurring with some areas of Puget Sound continuing to grow in housing values.

So, with there still being some sales activity why is it that these folks are contacting us?

What I’ve seen as key factors in the lagging sales of these homes is poor pricing and presentation of the properties.  In one case the price had been overinflated by hundreds of thousands of dollars, plus it had poor presentation in photos and staging, so the home languished sitting on market for over a year.

In the majority of these situations things could have been handled differently with the past agent.  And, while I believe that me and my team provide a higher level of service than many others, we know we aren’t the only game in town that can figure out the right mix of marketing, presentation, and pricing for a property.  However, in these instances, I do believe the former listing agents could have done a better job – for certain – but, as a seller, it is also up to you to do a good job of interviewing a prospective agent.  A few good questions by the seller might have led to a different decision about how the house was marketed and led to a better discussion about what impacts the value of a home.  This, in turn, could have led to a more informed decision about where to place pricing.

So, to try and help those of you out there who are considering putting your home on the market, here is a list of 9+ questions you can use to qualify and interview your prospective listing agent.

1.   What methods of advertising do you use, and why?  Can you tell me which will likely be the most effective?  How comfortable are you using Internet advertising methods?

2.   Do you think my home will need prep work or staging to get it ready for market?  What types of things do you suggest for sellers and why?

3.   What is the typical timeline for selling a home that you have represented and how does that compare to the local marketplace?  What percentage of selling price do you typically get compared to list price?

4.  Do you offer any particular programs or services for each home that you sell such as a home warranty, professional photos, etc?  Does your fee determine whether additional services are included or not?

5.  If you don’t provide these additional services yourself – do you at least have companies you can refer me to that if I choose to use them directly to prepare my home more effectively, I can do so?

6.  Are there any special considerations I should have while selling my home such as security, prep for showings, etc?

7.  How often will you communicate with me about the sale of my home?  What kinds of reports can I expect?

8.  Will I get a chance to review and approve any of your advertising or marketing materials such as the flyer, MLS ad, or otherwise?  If not, why?  If I am not satisfied with a piece, will you work with me till I am?

9.  How will you determine the price that should be advertised for my home?  Will you include me in those pricing decisions and explain to me any reasoning for a price above or below my own estimate?

This list isn’t meant to be exhaustive but it will definitely open up a lot of good (or what should be good) conversation between you and the agent you are interviewing.  If the agent is unable to respond to any of these questions then you should seriously reconsider whether or not you will use him/her regardless of if it is a “family friend” or otherwise.  In today’s marketplace it is important that you make the right choice the first time, if you can.  The buying public is much more sophisticated today than even 10 years ago because of the Internet and because of the onslaught of home focused television shows and channels like HGTV.

Form 17 — an addendum to the contract?

As always, this is not legal advice. If you want legal advice, consult an attorney, not a blog.

Is the Form 17 part of the purchase and sale agreement (PSA)? Should it be listed in the “Addendum” paragraph of the PSA? In a word: NO! (At least if you’re the seller — if you’re the buyer, then YES!)

First, some background: Here in Washington, a seller is required to provide a fairly comprehensive Seller Disclosure Statement to any buyer of real property. Our local MLS provides this to sellers as its “Form 17,” so everyone in the biz refers to this legally required disclosure statement as the Form 17. Pursuant to the statue, the Form 17 “is for disclosure only and is not intended to be part of any written agreement between the buyer and the seller,” i.e., it is not supposed to be part of the PSA. On the first page of a PSA, there is a section in which the various addendums to the PSA should be listed so that there is a clear description of the complete contract and its terms.

In practice, many agents (and unrepresented parties) will list the Form 17 along with the various addendums that are typically included in the PSA (e.g., financing contingency, title contingency, inspection coningency, etc.). If you are a seller, this is a significant mistake. Conversely, if you are a buyer, this provides you with some leverage if the seller fails to disclose or misreprsents a defect in the house.

By listing the Form 17 as an addendum to the contract, the parties incorporate the Form 17 into the contract notwithstanding the statutory language. In that event, if the seller fails to disclose or misrepresents a defect, then the seller has arguably breached the contract. This would give rise to a breach of contract claim against the seller, which is an easier claim to prove than a claim of fraud, the typical claim arising out of a seller’s misrepresentation. Moreover, the PSA contains an attorney’s fees clause. Thus, if the buyer were to prevail on the breach of contract claim, he would also be entitled to an award of his fees and costs incurred (which will very likely exceed the cost to repair the undisclosed defect). Fees and costs typically are not available on a fraud claim (although the case below calls that proposition into doubt, a topic of a future post).

A very recent case helps to illustrate this point. Stieneke v. Russi, decided July 1, involved a seller’s failure to disclose a leaking roof. At trial, the court concluded that the Form 17 was part of the contract, even though the buyers signed it four days after mutual acceptance. The trial court reasoned that a seller should not be able to easily avoid liability for the contents of the Form 17. The court found that there was “an understanding” between the parties that the Form 17 was “part of the deal.” Accordingly, the seller was liable for breach of contract.

On appeal, the appellate court reversed the trial court. The appellate court focused on several issues, including the fact that there was no mention of the Form 17 in the PSA itself. Had the PSA referenced the Form 17 in the “Addendums” section, thus specifically including the Form 17 in the terms of the contract, the appellate court would have had a much more difficult time concluding that the Form 17 was not part of the contract.

So, if you’re a seller and you receive an offer showing the Form 17 as an addendum, prudence would dictate that you strike that term and present the counteroffer back to the buyer. There is no reason to include the Form 17 in the contract, and indeed the legislature did not intend for it to be part of the contract as indicated by the statutory language. On the other hand, if you’re a buyer, go ahead and list the Form 17. Why not? It is common practice among agents and there is a good chance the seller will accept this term. In that event, you will have some additional protection to insure that the contents of the Form 17 really do reflect the actual knowledge of the seller. If the Form 17 does not reflect the seller’s actual knowledge, then you will have a good claim against the seller for the costs you incur as a result.

[Footnote: the damages in the Stieneke case, the cost to repair the leaking roof, was $72k, but the attorney’s fees and costs were $175k. Clearly, as a buyer it is really, really good to preserve any ability to recover your fees and costs in the event you have a claim against the seller. In a future post, I’ll discuss other interesting aspects of this case, including the basis for this award of fees even though there was no breach of contract claim.]

Hands-free law starts July 1st – That means Realtors too!

Look Ma, No Hands!

Washington State will go ‘hands free’ for cell phone use in the car on July 1st, so agents (and everyone else) shouldn’t be driving around with one hand up to their ear anymore. Well…that’s the intent anyway. The Washington State Patrol says you could face up to a $125 fine, although it is suppose to be a secondary offense. Real Estate agents are notorious for this, myself included. Fortunately, for several years I have had an integrated hands-free system in my car (Acura RL) which has given me a head start on being compliant.

I thought I would mention some options for agents, or for that matter anyone who spends a lot of time on the phone in their car, who are just taking the plunge into the deep blue-tooth ocean of products to help them figure out which device might be better suited for them. But don’t just go out and buy one of these devices. Do your research and check with your provider about what they offer and recommend. These days many products and services are specific to wireless vendors, like Verizon, Sprint, and AT&T.

hands-free driverFirst of all, you’ll need a bluetooth capable cell phone. Many, if not most, of the newer cell phones have this capability. But if yours doesn’t, you’ll need to upgrade. These days people change out their cell phones pretty frequently anyway. But if you have been waiting, now is probably a good time. Just be sure you understand how your cell phone plan will be affected and hopefully your carrier won’t force you into signing a new extended service contract.

If you have a newer model car that has integrated bluetooth capabilities you’ll want to check which phones work with it (not all do) and use the products they recommend, if possible. This information should be in your manual. When my car was introduced integrated blue-tooth was still new and it did not specifically support my phone and service (a Palm Treo w/Verizon), but fortunately I was able to trick it (read “hack”). It would be a real drag to decide to buy a $50,000 car because of it’s bluetooth capability only to find out it won’t work with your phone or service.

If you don’t have integrated bluetooth in your car, then you should consider getting either a headset or component speaker system. Most headsets these days just fit in or around your ear and are pretty small. They often use a microphone technology that relies on the vibration of your jawbone, much like your inner ear, which keeps it very small and helps with noise cancellation – cool huh?

Here are some hands-free bluetooth earbud and speakerphone options from $65 to $125:

Bluetooth Jawbone HeadsetThe New Jawbone – Jawbone is the hot bling-bling of the bluetooth world right now. Their marketing is aimed at the fashion-conscious among us. This is perfect for the agent who is most worried how it will fit in with their wardrobe. The have good noise canceling technology too.

Bluetooth Jabra SP5050 SpeakerphoneJabra’s SP5050 – This unit is made to be clipped to your visor and has a speaker system built in. Jabra is well known and were the first to come out with hands-free bluetooth headsets and use digital signal processing (DSP) technology.

BlueAnt’s Supertooth 3 – Another visor clip-on speakerphone, the Supertooth 3 announces the name or ID of the caller when the phone rings – just say ‘OK’ to Bluetooth Blueant Speakerphoneaccept the call. This device is suppose to be very easy to install and it uses ‘Text-to Speech’ software. The voice prompts provide guidance and assistance install and to help pair the device and upload your cell phone’s address book. When a call is received, the Supertooth 3 announces the incoming caller’s name or number. Just say ‘OK’ to accept the call. You also have a choice of 6 languages.

Bluetooth Venturi MiniVenturi Mini – The Venturi Mini directs incoming calls to the cars speakers and includes a FM A2DP audio player and no headset or wires are needed. With phonebook download the incoming caller appears on the Venturi Mini and your car radio simultaneously. This unit plugs into your lighter plug in and offers USB support too, which means you can charge other devices.

You’re going to need to configure your bluetooth cell phone with your hands-free integrated car system or your bluetooth hands-free device. (wireless headset or speakerphone). Once you pair the device and phone you’ll need to do some set up and preferences. Carefully read the manuals regarding hands-free dialing with your Address book and configuring everything to match your network (Verizon, Sprint, AT&T). Most likely you’ll need to “train” the system to recognize your voice and / or connect phrases with numbers. You may need to tell it when you say “Call Jim” to dial the appropriate number.

Take the time to do this and it will be worth your while. This is what the “hands-free” is all about. Now you can impress youir clients with your tech-savvy skills and stay out of jail at the same time!

Any RCG Readers want to jump in and share their favorite hands-free bluetooth goodies?

Stewart Title in Everett on fire

I just received a call from Mark Perez who works at Stewart Title in King County telling me that Northwest Cable News is showing film footage of a fire in progress at Stewart Title’s Snohomish County main office in Everett. 

If you recall it was less than a year ago that Stewart Title Everett received a two million dollar fine by the state Insurance Commissioner for violating provisions of state law governing title insurance companies.

Update: Here are some links to follow up stories on the fire:

The Everett Herald

Seattle PI 911 Police Blog

Seattle Times says ATF is investigating

KIRO TV reports that ATF says the fire does not look suspicious.  video

What do Governor Gregoire's actions mean for local Countrywide employees and short selling homeowners?

Is Governor Gregoire just a little too late in regards to Countrywide’s lending tactics? Aren’t we merely days away from the Bank of America takeover?

As I drove back to the office today after teaching yet another short sale class, I heard the news on KIRO 710 AM that Governor Gregoire is seeking to pull Countrywide’s lending license because of an investigation that uncovered predatory lending practices aimed at minorities.  WA State will fine Countrywide 1 million dollars for discriminatory lending practices and attempt to collect an additional 5 million for back assessments due.

From Governor Gregoire’s website:

DFI is required to examine every home-lender licensed in the state of Washington. The agency conducted its fair lending examination of Countrywide last year. At that time, DFI looked at roughly 600 individual loan files and uncovered evidence that Countrywide engaged in discriminatory lending that targeted Washington’s minority communities. The agency also found significant underreporting of loans during its investigation.

“The allegation that Countrywide preyed on minority borrowers is extremely troubling to me,

Rain City Radio: A West Seattle Story

I really enjoyed today’s conversation with Tracy Records of the West Seattle Blog.  Tracy shared a ton of great stories with us and I learned a ton…

Click here to listen to the entire interview!

And below are some links to some of the things we discussed:

We covered a lot of great topics in the interview including her perspective on the elements of the media that has fundamentally changed.  As someone with 25 years experience in the traditional media space AND a successful local blogger, her perspective was fascinating!

Click here to listen to the entire interview!

*Note: If you’re wondering why this post looks different then when it was originally published, I didn’t like the outline that I originally provided, so I changed it around a bunch.

Pocket Listings in Seattle?

I was a meeting this weekend with an agent in Southern California where he showed me a website he says he visits a couple times a week.   A competitor had built up a large repository of “pocket listings” for the Beverly Hills area and then stuck them behind a registration wall… of which he visited regularly.

Being a Rain City Guide kinda guy, I’m not keen to put things behind registration, but I am fascinated by the idea of putting together a page of pocket listings as a resource for Seattle area agents and consumers.  If you’re an agent who serves any area supported by the NWMLS and you’d like to advertise a pocket listing on RCG, let me know in the comment below.

If I get 5 or more pocket listings in the comment section of this post in the near future, then I’ll assume there really is demand for such a tool in the Seattle area and I’ll start up a new page (right between “About RCG” and “Seattle Agent Recommendations”) for pocket listings.

Here’s the only information I need from you:

  • Neighborhood
  • One to two sentence description of the listing
  • Contact information (name & phone)

For obvious reasons, I’m assuming that most agents won’t want to list the address of the pocket listing, but if you want to include that information as well, all the better.  And just to be clear, this is a free service of RCG.   Assuming it becomes a lot of work, I may charge a nominal fee to cover my time and/or automate the system, but I honestly don’t see that happening in the near future.

Are there rules for getting your pocket listing on RCG? Most definitely!   But I don’t even know what they are yet.   However, I will definitely figure out some rules if people start abusing the system.    Some potential rules that come to mind: (1)  Only allow agents to list their top 3 pocket listings, (2) must let me know if a pocket listing gets listed on the MLS and/or (3) must let me know if a pocket listing is no longer available. But even those rules aren’t hard-and-fast yet until I get some feedback from the community.

So, if you are an agent intersted in getting some additional exposure for your pocket listings, let me know!

Barclays North: "It's a matter of cash flow"

Snohomish County real estate land developer Barclays North is shutting down.

Back in April, CEO Patrick McCourt went public with their financial problems.

Everett-based developer Barclays North has struggled since late last year to repay loans from nearly 100 banks and other lenders, according to court documents. Company officials said in court papers in January that Barclays North and its many affiliates were in default with at least 56 lenders, though most had agreed to hold off any action until the end of March…

“What got Pat into trouble,” said Britsch, was purchasing land in advance to supply “national contracts with very large builders,” who backed out after the housing downturn began in California and the Southwest in mid-2006.

Demand for undeveloped lots in Snohomish County “fell relatively hard and fast,” he said, “and when that happened the builders obviously didn’t need as many lots as anticipated. That left Pat and the banks holding this huge financial burden.”

Local state-chartered banks exposed to loan losses include Frontier Bank, Banner Bank, Shoreline Bank, Cascade Bank, and First Sound Bank.

and from the Everett Herald story:

“It’s fair to say all builders and developers are facing pressures in this market, although every company’s business model is different,” said Mike Pattison of the Master Builders Association of King and Snohomish Counties  

I wonder which title insurance companies are on the hook for any outstanding mechanics liens?