There’s a first time for everything

[photopress:a.jpg,thumb,alignright] I never thought I’d say “This One Won’t Last!” on one of my listings. Somehow I managed to get by for 16 years without saying that. We all laugh at the agent who forgets to remove “This One Won’t Last” from their public remarks after the property has been on market for over 60 days.

For some reason as I “backed out” of the property yesterday, after finishing up my “light staging” efforts in my favorite bayberry color scheme, I knew. As I put the wreath on the front door and decorated the window boxes on the balcony, I knew. As we vacuumed our way out of the property and looked at our many hours of effort getting it “just so”, and placed the “20 flyers to offer” on the counter in the kitchen, I knew.

So when I input the listing at 20 minutes to midnight last night I found myself saying what I never thought I would say, “This one won’t last!” I even put in the listing that I never thought I’d ever say that along with a little smiley face.

When I received a call that the very first person who saw it is writing an offer, I breathed a huge sigh of relief, confident that I wouldn’t be choking on my words by end of day. There’s a first time for everything…sometimes you just KNOW. Cross your fingers. I’ve managed to make it this far in life without having to eat my words. But like they say, there’s a first time for everything.

Realtor APB: How to lose clients

In the Aug. 13th blog missive at Bloodhound Blog, Greg Swann discusses his recent experience with a client who he successfully helped with finding a new home. The twist was that the buyers he was working with had been working with another agent. As you can imagine, the other agent was frustrated and angry that they lost out on a sale. Find out how the other agent reacted by reading the story.

A few months ago I came across an excellent article in USA Today called “The waiter rule.” I shared it with all the professionals we work with. Several CEO’s of Fortune 500 companies were profiled in the article. The CEO’s would take a potential new hire (for an executive or management position) to lunch or dinner. The CEO’s would see how the recruit treated wait staff. The results were interesting and revealing. How you treat others (co-workers, support staff, allied professionals) in business relationships, however difficult or stressful, speaks volumes about your character and leadership in business.

One recent example played out in front of my wife who was signing a client. The client had questions regarding the transaction and called their loan officer. Everyone knows that if a cell phone is turned up loud enough you can hear the conversation loud and clear.

Unfortunately, for the loan officer, my wife heard every word: “…escrow does not know what the #%! they are talking about.” Not only did the comment embarrass the client, but it made us evaluate the working relationships we have with everyone we work with. Ouch.

Situational Values: How do you stack up?

Bill Swanson, CEO of Raytheon Corp. has this to say:

“Watch out for people who have situational value system, who can turn the charm on and off depending upon the status of the person they are interacting with. Be especially wary of those who are rude to people perceived to be in subordinate roles.”

Fire Sale in Queen Anne on Craig’s List

[photopress:fire_sale.jpg,thumb,alignright]I was out and about in Seattle today. Before heading off to finish staging the townhome I listed tonight in Ballard/Fremont, I got a call from a new client asking me about a property she found on Craig’s List.

It was a For Sale By Owner in Queen Anne at 2447 5th Ave W. I decided to meet her over there so we could chat and I could see the place for one of our investor clients. I have never seen a house after a fire like this one…every burnt ember is still intact! The hanging burned curtain…the mattress springs from the totally burnt mattress…all that was left were the springs! The walls in the dining room were incredible…looked like folded black crepe paper.

As we were chatting outside, my favorite “non-client” was coming to see it. It is such a small world sometimes. Luckily no one was hurt in the fire. We were having so much fun, it was a blast, that I felt guilty and asked a neighbor, and they assured me no one was hurt during the fire. So we partied on!

You can’t tell from the outside that there was a fire, but the inside is worth seeing. I’m not sure if someone will gut this and remodel it, or just tear it down and build a new one. Investor types should go over and take a look. Not sure what the lot value is over there, but it’s a great location. Too much for my new clients or my favorite “non-client” to handle…but one of you might be interested. Owner’s number is on the sign out front and the place is open for inspection, but be careful, some of the floor boards are pretty soft and there’s a lot of soot to wade through. Don’t wear your best shoes.

Are you E-mail marketing in style?

Traditional mail vs. e-mail campaigns
In the spirit of always thinking of ways to assist our stylish Realtor and Loan Officer customers, particularly in fostering their long-term business relationships with their clients, I frequently make suggestions, tips and write comments to our entire customer and client base via e-mail marketing campaigns. It never ceases to amaze me at all the great stuff, tools and suggestions here at RCG and out in the blogosphere. While browsing some of my favorite blogs, I ran across an e-mail marketing post at The Future of Real Estate Marketing.

While many agents can use generic e-mail group lists in their Outlook or Thunderbird programs to do the job, there are some great resources that really (in the voice of Chef Emeril Lagasse) kick it up at notch!

May I introduce Emma

One of the very best at e-mail marketing is at MyEmma. I came across Emma about a year ago when they were still very new. It has one of the best e-mail campaign editing tools and allows you to upload pictures in a snap. The UI is simple and very easy to navigate. One of the great features is the ability to track your responses to e-mail campaigns in a meaningful way. I know when someone opens the e-mail, at the precise time and whether or not they clicked on related links. There is also a way to allow customers to opt out if they choose or forward the e-mail to a friend–something that always results in the referrer receiving a nice gift card for a cup of coffee.

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Emma’s support is first rate and the responses to you are always helpful and humorous! When Emma announces new tools, improvements or “APB’s,” they always seem to have at least one reference to us customers as “stylish people.” I never knew I was stylish until I started hanging out with Emma. If you have a tough day at work and want to lift your spirit, just browse their site bio’s and company history. If you are like me, you LOL!

With traditional mailings, you can’t track success. If you have not added e-mail campaign marketing to your complete marketing program, perhaps now is the time.

Why isn’t my house SOLD yet?

You have to be in the top three of your “price tier”. Being at the high end of your “price tier” is better than being at the bottom of your “price tier”.

Photos must all be good photos and must be ordered in “hook order”.

Stop looking at what is for sale and stop looking at the comps once your property is listed for sale. If you have a lot of showings and no offers, then it is something AT the property that is causing it not to sell and you are a “bounce point”. If you don’t have enough showings it is something in the mls that is causing it not to sell, unless you HAD a lot of showings at first and dwindled down to not enough.

That’s pretty much it, pretty simple to me, but let me explain some of the lingo up there.

A “price tier” is the increment of value pre-supposed by the public websites. Go to Redfin or Windermere or John L. Scott or CBBain sites, and look at property in your area similar to yours. The site forces you to put a range of value that the site itself predetermines. The lower the price, the more important this is. Let’s look at the $250,000 to $300,000 crowd. If you are $259,000 or $276,000 or $309,000, you are “off”. The site forces people to look at $250,000 to $275,000 and $275,000 to $300,000.

If you are priced at $259,000 you are missing the people stretching up. Let’s face it, almost every single buyer in this price range “stretches up!” as in “I want to spend $250,000, but will go as high as $275,000, but NOT a PENNY MORE! By pricing your property at $254,000, you miss the boat on the $225,000 to $250,000 crowd and don’t compare well enough for the $250,000 to $275,000 crowd. $254,000 is just past the point where someone stretching up will see you at all and your property is not comparing well to those in the group at higher prices. $309,000 is just a KILLER price…the first number being the ALL IMPORTANT one. The difference between $240,000 and $249,000 is nothing, but the difference between $299,000 and $301,000 is a KILLER!! (An aside to agents here. If you are at a listing appointment and the seller insists on pricing at $301,000 instead of $299,999 or $300,000 straight up, LEAVE, RUN! It means “I don’t really want to sell this place, I’m just appeasing my ___ and pretending to be selling it.”

I could write a chapter of a book on “price tiers” alone, so let’s move on to photo “hook order”. Photo #1 is all important as many sites (like Realtor.com last I looked) require the user to click another button to get past photo #1. If photo #1 doesn’t grab them, you are dead in the water, and they are scrolling down past you.

Unfortunately mls rules hinder the seller when it comes to photo #1. There are a few rules written with agents in mind that I do not agree with, and this is one of them. Why should the mls REQUIRE that this all important key photo be…??? Seller should have more freedom in that regard. According to mls rules, photo number one must be an “exterior” shot, preferably the front door area, so agents can more easily find the property. Lame rule in my opinion if the curb appeal is NOT the seller’s claim to fame. All mls services should change that rule yesterday, giving the seller the opportunity to put his best foot forward, regardless of what constitutes each seller’s best foot. In condo complexes it is a KILLER rule. Who the heck needs to see another shot of the outside of a big condo building. Ever wonder why you see 25 shots of the same photo on a new construction project? Looks pretty dumb from the user’s perspective…but….it’s a rule. If the interior is a slab granite knockout and the exterior is 1977…this rule KILLS a seller and the mls is wrong, wrong, and wrong again for making the seller put the 1977 exterior as photo #1 vs. the knockout new kitchen. Let’s all fight for that change…or Robbie, can you reconfigure the photo order on an mls feed???

Hook Order – think attention span. Once you get past photo #1 issues, the second photo must be your absolute best of the rest. Forget about the “virtual tour” concept where you have the buyer “walking in from the front door”. If your claim to fame is your fireplace and kitchen, get those into the #2 and #3 spots. Make a list of your selling points in order or priority. If #1 is new kitchen, #2 is fireplace, #3 is double sinks in master bath…show the photos in the order of the priority of your selling features. If your #1 claim to fame is a jacuzzi in a cheap condo, don’t be afraid to put that jacuzzi as photo #2. Every picture in sequence, is a hook, as buyers often say “no I don’t want to see that one” after seeing photo #1 and #2. Having your best selling features at photo #11 and photo #12??…think about it…common sense rules.

A small note about the number of total photos. Max allowed is 15. Always use max if possible. That DOES NOT mean I want to see the open toilet and the toilet paper. It means take your best features from varied angles. Don’t be afraid to be redundant with regard to your very best selling points, but mix them up. Put it at photo #2 and #3 and bring it back to emphasize the strong selling features at photo #11 and #12, but from a different perspective as in #2 is kitchen from kitchen and #11 is kitchen from dining area.

This is getting way too long and I have things to do, so let’s just brush over the last point. If I could crack open every agent’s brain and slide in a little microchip, it would say STOP LOOKING AT THE COMPS AFTER THE PROPERTY IS LISTED FOR SALE! You look at the comps to determine your opening price out the gate, that’s all, DONE, finito!! No showings…wrong price. Plenty of showings but everything is selling but yours…condition problems. DO NOT even MENTION the sold comps once you are out the gate…irrelevant data.

And if I had nickel for everytime I heard an agent say, “I don’t know what’s wrong? We’re the ‘best game in town’ given what is for sale.” Face it…they are going to the next town, because you are an overpriced dog, regardless of the fact you have no competition in YOUR complex. What else can they buy for THEIR MONEY is the order of the day! Of utmost importance with one level condos. Buyers come in waves. “Surfing the net” is not just a catch phrase.

In the low price range the buyers are currently renting and have nothing to sell. If they don’t like what they are seeing in their price range, because the cream has been skimmed off the top, they wait for the next wave of new inventory. Your wave has crashed and your board is floating out to sea.

Buyers pay attention to these rules, and go grab all of the stale ones who aren’t following the rules, by offering them eighty cents on the dollar. Go for the $309,000s, on market for over 60 days, with only two photos, photo #1 being the sign with the name of the condo complex on it 🙂 and search for the “pick of the litter”.

Wikis and Maps

Wikimapia, which is basically wikipedia plus location, just added the ability to embed maps into your page. I like the neighborhood boxes and the map interface, but as far as labeling and tying together the world, it’s not quite as good as 43 Places, which lets users map their neighborhoods with more precision than a rectangle.

The amount of open, user generated spatial information on the web is skyrocketing right now.

Here’s How I REALLY Feel…

[photopress:bow.jpg,thumb,alignright]Let’s hit this nail right on the head.

Truth is I’m not taking any bows for kudos and props on my blogging efforts to date, because I haven’t yet said what really needs to be said.

Zillow is “good enough” because agents aren’t.

Redfin is “good enough” because agents aren’t.

Inspectors and Disclosure Forms aren’t “good enough” because agents aren’t demanding better service from these areas for their clients. Don’t get me started on the lead based paint debacle…CYA is the order of the day.

Lead generators are needed because agents aren’t “good enough” to attract clients based on their own merits.

Agents aren’t “good enough” because all of the education is about how to cover your butt, thanks to the lawyers, and all of the education classes are about how to “get more leads” and not about how to “deserve” them or what to do with them after you’ve got them.

“Lower the price, lower the price, lower the price”…is NOT how you sell a house.

“Sign this huge pile of disclosures” so that if you get ripped off you can’t sue me, is not how you represent a buyer client.

If your clients think they are paying you too much, they are probably right.

Consumer: The answer isn’t to find someone who will charge you less, the answer is to find someone who will cover YOUR butt instead of their own.

Now I’ll take that freakin’ bow. Thank you Sellsius and Dustin and Bloodhound Blog and Uberator and Kate and…I don’t know, maybe Dave Letterman.

ASBESTOS – Buyer Beware!!

[photopress:inspectors.jpg,thumb,alignright]I am just beside myself on the topic of home inspectors and asbestos. I don’t care how many inspectors want to tell me why inspectors aren’t “obligated” to call asbestos in the inspection, I will still keep saying: “You have GOT to be KIDDING me!!

I’ve seen more asbestos in homes in the Seattle area than in my entire career to date around the Country.

“Well Ardell, I know we both “think” that’s asbestos were looking at there, but we really can’t say it’s asbestos unless we send it out to a lab and have it tested. So we just have this disclaimer in our contract saying we are not responsible for calling asbestos in the inspection…and that is sufficient for US” US being the home inspectors!!

Yesterday I literally took a razor tool from the inspector and cut open some paneling held together by duct tape in a basement and forced an inspector to look behind it before he wrote “inaccessible area” on the report! I said if you don’t lend me something to do this with, I’m going to use my bare hands!

How come I can get 10 average Joe’s to stand around the asbestos wrapped pipes, who will all say “Yep, dats asbestis alright”, but I can’t get one inspector to note asbestos in a home inspection report?

Oh, and here’s the agent’s lovely comment (I represent the seller and she represents the buyer) “Not my problem. The buyer chose their inspector and if the inspector doesn’t tell him what he needs to know…that’s not my problem, is it?”

In PA inspectors included “testing for radon” by setting canisters in the house and sending them to the lab. They couldn’t see radon or taste it or smell it, but they didn’t put a disclaimer in their contract saying “Duh, Don’t Know”.

Here’s a clue, Risk Reduction equals every buyer KNOWING WHAT the heck they are buying!!, not 25 disclaimer and disclosure forms covering everyone’s butts in the industry! And they have the nerve to tell me that they don’t want me at the inspection because I make them look bad…Oh WELL!!

And if you stick that pointy metal thing and chunk away at the mortar between the bricks of my seller’s house one more time in some silly act of macho bravado, I’m going to take it out of your and and stick it where you don’t want it stuck.

Some days I want to be a waitress…

To Stephane, this entire post should be in bold AND all caps! I am heeding your advice. But if you tell me to stop using !!exclamation points!!, we’ll have to agree to disagree 🙂

Top Women Real Estate Bloggers

[photopress:top_10_women_bloggers.jpg,thumb,alignright]Rudolph over at the Sellsius blog put together of his choice for the top woman real estate bloggers. It is a great list and all of the featured bloggers are worth reading. No surprise that Seattle had both both Ardell and Marlow featured on the list! They are two of the finest bloggers, male or female, Seattle or otherwise.

Other bloggers featured were:

Some others I would have put on my short list of contenders are: