Really BIG News!!

[photopress:85936861.jpg,full,alignright] I just got this invite via email. These have been short term rentals until now. I LOVE this location and have placed people relocating in them while they look for a house. There are two buildings on either side of first street that were part of the same short term rental…near Sur le Tab and the Greek Restaurant, for those who know Kirkland. Fabulous LOCATION!!

They will start at $350,000 and go to $1,200,000. Will give another report after the agent preview on the 7th, but email me if you want to get your dibs in on the best of the best. This is really big news for Kirkland. Yes, there are other new condos and conversions…but not with a location like this one!! Excellent traffic patterns as you can go up to 7th and all the way across and out, without getting stuck in “the Kirkland Crawl”. Oops…don’t tell the people on 7th I said that…it’s supposed to be a local secret.

Maybe I’m overly excited because I just love this location better than any other. A local perspective, I guess.

Microsoft vs. Google a real estate perspective

[photopress:mac.jpg,full,alignright]On a side note, nothing to do with the topic, isn’t that MAC advertising campaign fabulous! Doesn’t everyone want to run out and get a MAC when they see that commerical? Of course I can’t get the mls on it, or at least not easily, so I hate them. But that has got to be the best advertising campaign I’ve seen in a long time. Doesn’t everyone want to be that guy on the right? Heck, I’m a woman and even I want to be that guy on the right.

On to Microsoft vs. Google. So far my Google clients have been able to negotiate significantly higher savings in real estate transactions than my Microsoft clients. Of course I’m dealing with a very small portion of the Microsoft poplulation, even though I have more Microsoft clients than Google clients.

Microsoft has a contract that kicks back 35% of the real estate commission when a new employee is hired, even if they don’t buy a house for a year to 18 months after they are hired. Perhaps Microsoft doesn’t get all of that 35%, but the agent who has to pay it is still unable to negotiate with the buyer, nor are they as able, at 65%, to resolve issues in the transaction using commission dollars. This agreement that the agent pay 35% to Microsoft also limits the employee with regard to agent selection.

I recently had a call from a Microsoft employee’s wife who is being transferred. She was checking online and trying to pick an agent she felt comfortable with and happened upon me. I told her that she really needed to check with her husband and his employer, as I didn’t think she was totally free to pick an agent of her choice. I told her I might be willing to match the 35%, but she would likely need to try the assigned agent first, before suggesting she wanted someone other than the assigned agent.

Now these programs where an agent is assigned to an employee are, of course, beneficial. These programs have been around for a very, very long time. I myself did tons of relocations with Siemens and other companies around the Country, utilizing this very same program. The 35% of the commission paid by the agent to the relocation company, helps pay for a portion of the relocation benefits such as movers, temporary housing, and other benefits.

In my experiments over the past few months with negotiating buyer agent fees, and a few other out of the box negotiations, I have been able to transfer $20,000 of pure cash advantages plus an additional $10,000, into transactions, with Google clients. More importantly, I have been able to treat the Google clients in these negotiations, identically to the way that I treat seller clients…which is my goal.

If Google does hire 1,000 new people, as Dustin suggests they might, I hope that they will not lock the employees into a program that skims off the employee’s ability to negotiate and ties their hands with regard to agent selection. Relocating is a very stressful and emotional process. Feeling hogtied at the same time, only adds to the stress. While many are happy to have someone ready, willing and able to assist, this benefit should be optional at best and should allow the employee more freedom of choice and no restriction with regard to fee negotiations.

Not trying to change Microsoft here…just trying to encourage Google not to follow suit. Once released from the 18 month requirement, I have been able to assist Microsoft employees and negotiate fees, but the Google guys are still way ahead for some reason in total dollars. Not sure why that is, I’ll have to ponder it when I do my year end round up of “the experiment”.

Since we are entering the Age of Transparency in the real estate transaction, kind of like The Age of Aquarius in my day when everone was stripping off their clothes, I do think that it should not be a surprise to anyone that there is an exchange of monies between the agent and a third party. That goes for any “purchase of a person”, see Zapped, that does not disclose to the person that they have been bought and sold.

Lease Options – Investor, Tenant, Agent: Win/Win/Win?

Within the segment of consumers who want to be homeowners, there’s a subset who cannot qualify for a loan, and will therefore not be a homeowner until they can. Typically, these folks have a credit profile that precludes them from qualifying for a loan that can work within the parameters of their income and debt. In the past, the only alternative to buying was to continue to rent while working to fix credit issues, and decrease debt (and if income happened to increase along the way – a bonus).

Today, this segment of folks have the ‘Rent to Own’ option available to them. Popular with conservative investors who want the advantages of appreciating investment property, but without the hassles of rental income, the Lease-Option is an arrangement whereby an investor leases a property to a tenant, who is also extended an option to purchase the property within a certain time frame (two years is typical in the Puget Sound market). For an investor, the Lease-Option playbook is extensive – there are multiple approaches to this type of investment.

However, a program that seems to be growing in popularity is the ‘Pick Your House’ program that agents offer potential homeowners. The scenario the agent shares with the tenant is that they can pick the house in which they want to live (as long as the price of the home – rather, the monthly costs associated with the home – falls within the tenant’s budget). The agent then finds an investor to purchase the property. The rent is structured to cover all the investor’s monthly costs (PITI). Additionally, there is typically an option fee that the tenant pays to the investor up front. I’ve seen it fall into the 1% of property market value. Though non-refundable, this fee is applied as a credit toward the purchase price should the tenant exercise the option. Sometimes, a small portion of the monthly rent is applied toward the purchase as a credit as well. The option price is calculated under certain assumptions (such as 8% annual appreciation), and the price therefore might be set at 10% over current market value at the end of two years. This allows the tenant to capture some equity upon exercise, assuming appreciation is higher. Additionally, the tenant is contractually obligated to manage small repairs (where a renter would just call the landlord), with the investor taking care of larger repairs (in excess of some agreed upon dollar amount).

It’s a good way for a potential home buyer to get his foot in the door – as a matter of law, they have an interest in the property with the option (this can and should be recorded with the county to protect the tenant’s interest).

The option can be lost if the tenant defaults on the terms of the lease, or if he chooses not to exercise the option. Here’s the kicker – I’ve read/heard that the default rate for lease option tenants hovers near 70%. The biggest reason seems to be that bad habits are hard to break. If the tenant is counseled correctly, the lease period is an opportunity to repair credit, pay off debt, and position the tenant to qualify for a loan needed to exercise the option. The reality is that tenants don’t pay their rent, continue to over-extend themselves, or decide upon a different direction with their life that requires a move.

Unscrupulous investors and scammers will take advantage of these tenants and pull the option from underneath them for the smallest deviation from the lease terms. In fact, Lease Options were outlawed in Texas due to the scams. However, if the investor enters the transaction and deals with tenants fairly, it’s a win/win for the investor and the tenant/optionee.

I am wondering about the ethics of an agent working with a tenant to pick a house, then bringing in an investor to purchase it. At first glance, it seems that there is a clear conflict of interest. Isn’t there? Maybe not. The tenant is informed and gives consent to the process from the start. The agent is there to help find the home, but the investor is actually purchasing it. However, since an option – and therefore an interest in the property – is involved, does this create a technical conflict of interest? The investor is more concerned with the profile of the tenant, and with making sure that the numbers work for the transaction. The tenant is more like a client to the agent. They are driving around with the agent, evaluating neighborhoods, and picking the home, subject to investor approval.

Are ‘Pick your Own’ Lease Option programs a win/win/win for the tenant (who may successfully purchase the home by exercising the option), the investor (who gets a fixed return assuming an exercised option) and the agent (who gets the commission from the transaction)? A fourth party, adding another ‘win’, is the mortgage broker who may very well finance the deal for the investor, and create a relationship with the tenant that leads to financing the exercise of the option down the road.

Full disclosure – as an investor, I have purchased four properties with tenants who had options to purchase. However, none of them were acquired in the ‘pick your own’ method discussed above. I acquired the contracts by paying an assignment fee.

Flaming for Ardell

There’s definitely a tech bent to today’s list…

  1. Starting off with Niki’s interesting take on the Reply.com launch. Niki runs Homethinking, a site dedicated to letting users review agents. I had a chance to talk with him at SF Connect over a beer (or two or three) and got to learn a fair bit about his site. It is definitely worth checking out as there is a lot to the backend of what he’s doing and it is not necessarily what you might fear (assuming you’re an agent!).
  2. Inside Google talks about a fun press release from Intermedia that talks to the snarky discussions that Galen and Robbie have been having around online office applications. Tech blogger Om Malik gives his reason for not using google’s new service.
  3. Others are asking if Google services are joined too tightly? I’d be really curious to get Robbie’s take on that.
  4. Thinking of Google, Ardell, does it help that Google could could be adding 1000 people in Bellevue? (via Greg)
  5. I’m not the only one thinking of Ardell… I noticed someone trying to start a flame war on Craigslist over Ardell (look for the post title: “Get the feeling Realtors read from a script?”)… It was great to see a few people come to her defense and unlike so much of the stuff over there, the flamewar never materialized.
  6. I’m all over microformats, so I was glad to see someone write this post about understanding microformats for the non-technical web professional or marketer. Most relevant to real estate is the hListing format currently being deployed by Edgeio.
  7. Watch out when Greg’s talking about rethinking everything. 🙂
  8. Also, considering Greg’s opinion on hosted blogging platforms is not exactly private knowledge, I thought he might enjoy this comic from Chris Pirillo
  9. The blogger from from hismove (a christian real estate network???) points out an interesting chart from the NY Times displaying the inflation adjusted home prices in the US since 1890.
  10. Not only are the For Sale By Locals people ready to launch, but these people are serious about going international. Interestingly, they will be launching their official site at a conference in Bolivia. Their temp site looks really bad in firefox, which doesn’t bode well for them in my mind, but considering the massive activity on their blog as of late, I’m definitely interested in seeing what they produce.

No Credits "For Repairs" Allowed

This excerpt from a recent comment to an old article of mine, deserves more than “comment back” attention.

“we said we would take $5,000 for…repairs…The addendum was signed by both seller and buyer….Our lender wanted us to take the word repairs out of the contact, but we wouldn’t do it, so our loan fell through…’

Lenders do not want to lend out money for future repairs to a home, nor do they want to finance properties that need repairs. Let’s say a house needs a new roof and the cost of that roof is $7,500. Agents cannot write a contract with an addendum that says “Seller to credit Buyer $7,500 for a new roof” and expect the sale to close. Nor can the lender simply say “remove that addendum”, as if the buyer is supposed to pay the same price without a new roof or the money to buy a new roof.

Clearly this situation has come up several times in my career. Most recently, the roof was OK, but was two layers of composite over a wood shake roof, meaning at time of replacement all three layers would have to come off. Also, since wood shake roofs do not have sheathing, the new roof would have to include all new components and not just new shingles. The owner agreed to “pay” for most of the new roof and the buyer “agreed to pay” for a portion of the new roof. The new roof was installed by the seller prior to closing, and the sale price was increased to include the buyer’s share of the roof cost. Excellent resolution as the lender financed a house with a brand new roof. Everyone is happy.

Another good and often used solution, if the buyer wants to take a credit and pick and install their own roof, is for the buyer to take a credit “toward closing costs”, They simply use the money they were going to use to pay closing costs, to put on a new roof. It’s just a replacement of these monies for those monies. It satisfies the lender, as they will usually allow a credit toward closing costs, but not for repairs. As long as the appraiser doesn’t “call” the roof and require it to be done before closing, the buyer can get the monies this way.

So is Denise “bad” to refuse to take the word “repairs” out of the addendum? Or are the agents (if there were in fact agents involved) “bad” for writing and accepting an addendum in the first place, that they should have known would cause the loan to fail?

It is no surprise to me that a lender would not fund a loan that included a $5,000 credit “for repairs”. It is worth noting here, so that others do not write or accept addendums that offer credits for repairs, that send up red flags to the lender that the house is not in good condition. Perhaps it was a For Sale By Owner that Denise purchased without the assistance of agents. So to For Sale by Owners and private individuals buying from For Sale by Owners. and attorneys who assist in transactions without agent involvement, please note that generally speaking, a lender will not fund a loan with a repair credit, especially if there is little or no downpayment.

"Carpet" Credits, et al

[photopress:w.jpg,thumb,alignright]We are at that time of year when houses are not selling like hotcakes. So we are back to that age old question, “Can’t I just offer a credit?”

Often agents will tell sellers that they need to remove wallpaper, paint rooms or put in new carpet. A common response from a seller is “Can’t I just offer the buyer a credit?” The short answer is NO. The long answer is, if you offer $2,000 as a credit to the buyer to remove that ugly wallpaper, the buyer will offer you less after having seen the wallpaper AND they will take your $2,000 on top of that as well.

So yes, you can offer the buyer $2,000 and he will happily take it. But he will still take $10,000 off the price of the house, because he hates the wallpaper.

10 Questions For Yahoo! Real Estate

Today I got an email from Haley at Yahoo announcing their new and improved real estate site:

Today Yahoo! Real Estate announced a revamped site which includes comprehensive tools and services to help home seekers chose their dream home. Yahoo! Real Estate is now more tightly integrated with Yahoo! Search and Local, giving users inside information (like mortgages, local market rates, even ratings and reviews on local restaurants, businesses and schools) for the more than 3 million homes listed on the site.

Below you’ll find a release detailing the improvements. If you’re interested in learning more, I’d be happy to arrange an interview with a Yahoo! Real Estate spokesperson, please feel free to email or call me on XXX.XXX.XXXX.

It is really not appropriate for me to do the interview, so I’d rather turn this back on RCG readers… Are there any questions you have for Yahoo about their new site?

If you do have questions, let me know ASAP because I’d like to aggregate the 10 best questions and pass them along to Haley by the end of the day today!

Welcome to Seattle, we'll get to that in 8 years

New Orleans is halfway done with a wireless network in less than a year (and while cleaning up after a hurricane no less!), but Seattle is thinking long haul. We’re discussing a city-wide high speed broadband network by 2015. Doesn’t it seem like such a techie city would have started on this a few years ago?

We’ve only been discussing the plan for the viaduct, our 1-in-20-odds-of-collapsing-in-the-next-ten-years waterfront highway, for 5 years now. I expect a draft viaduct replacement plan to be ready for high speed download in 2015.

Would you lie for God?

Yesterday’s theme was PreFab, today I’m back to simply providing links to 10 interesting real estate conversations…

  1. Prosper is an online marketplace for people to lend money to other people. Shaun has been playing with Prosper and has some interesting observations.
  2. I don’t agree with Mark’s conclusions, but I think he makes an interesting case that a good time to “upgrade” is in a down market. (via Steph)
  3. For those looking to improve things before they sell, Rory provides some great home improvement links.
  4. If you are going to be upgrading (up market or down), you’d be wise to follow Noah’s advice and sell first!
  5. Will the number of sold homes rise in August as Bill suggests? But I sincerely doubt it.
  6. Todd, since you asked… My take is that if you are going to change domains, you want to do it sooner than later. You’ve still got lots and lots of growth left in your site, but the longer you wait, the harder it will get. Even better, consider getting a hosted version of WordPress that you can put under your own domain. Many hosts have made it so that there is a “one button” install of wordpress and they even manage the upgrades on the backend. (WordPress.org has a list of their “preferred” hosts.) In the long run, this will definitely give you the most flexibility with things like video/podcasts and stat tracking.
  7. Jim’s thinking he wants a sideblog plugin… I’m thinking just take notes and when you get to 10, hit publish. Have you noticed? 🙂
  8. Fran is good for providing a useful tip every few days… Today it is about the importance of the buyer walkthrough.
  9. Jay Thompson (of AZ) gives us a “pick of the week” that includes one hell of a house!
  10. Larry Cragun tells us to watch out for real estate transactions involving religious institutions. Some people are more than happy to lie for God.

I’m actually shocked at the number of emails these lists have generated. Don’t people know I have a job? 😉

Top 10 reasons to ditch gMail for Microsoft

[photopress:BringItOn.jpg,full,alignright]OK, you knew I had to respond to this. I brought my flame proof suit. I used to work on Exchange, Outlook and Outlook Web Access when I was a ‘softie. Galen’s last post was very Roeper, and I’m going go Ebert on him. I have 3 sets of 3 words and 10 reasons for my buddy Galen.

The 3 set of 3 words
Windows Live Mail
Outlook Web Access
Bring It On


The 10 reasons

  1. So your cheap and use Firefox. Well I agree Hotmail sucks, but Windows Live Mail is damn near OWA good, does very well against gMail thank you very much.
  2. Try using gMail w/o internet access. Where’s the offline functionality? I’m sorry folks but Verizon EVDO and those T-Mobile hot spots aren’t everywhere yet. Have you tried using an AJAX app w/ a slow cellular net connection? (talk about a fate worse than water torture). Wanna gMail on a plane? Sorry, no can do. Until ClearWire takes over the world, a desktop / offline e-mail is a requirement for me.
  3. If you use POP/SMTP w/ Outlook and store your mail client side, your limited only by your computer’s hard drive space. (didn’t Google’s CEO say 2GB ought to be enough for anyone) 🙂
  4. That said, web e-mail is also a requirement for me. Which is why I use Outlook Web Access 2003. OWA still kicks the living snot out of Gmail (on IE anyway). Remember kids, the OWA team practically invented AJAX (they called it Remote Scripting back in 90s). They were the team that convinced the IE team to include an XMLHTTP object with the browser! Without them, there would be no gMail. That said, the FireFox version of OWA 2003 sucks. In partial defense of MS, the last version of OWA shipped before Firefox 1.0 was released. I’ve heard OWA 2007 will have much better FireFox support. But if you use Firefox only (I use IE & Firefox), then I admit OWA 2003 won’t do it for you.
  5. Hosted Exchange servers aren’t that expensive. I currently use Intermedia and have the ability to add/remove mail boxes, change storage quota, etc. I’ve heard 1AND1 is even cheaper.
  6. Privacy. What if the US government decided to Subpoena Google and read your e-mail? Don’t think it doesn’t happen. Granted, Live Mail would also be a target of govt. snooping, but my Exchange server probably would not be.
  7. Calendaring. Can you type “2 weeks from Friday” into a gmail appointment form and have it resolve to “Fri 9/15/2006”? You can with Outlook! Get a real date parser!
  8. Contacts. Where the heck is the mapping integration w/ address info in gMail? OWA & Outlook have had this since the Web 1.0 days. I know cause I wrote that feature for OWA for Exchange 5.5 (way back in 1998)!
  9. Looking for Tasks & Notes? Sorry Google doesn’t have that either.
  10. API support – Google may offer an API in the future, but Microsoft offers that today

Galen can keep his gMail. But, you can pry Live Mail, OWA, Exchange and Outlook away from my cold dead hands! Offline scenarios still have value to people. Feature rich Windows/Mac/Linux apps (Outlook, Entourage, Evolution, etc) can still clobber web only apps (no matter how much AJAX & Flash you try to put into them). I’ll freely admit the Redmond evil empire’s shortcomings (see the above “Hotmail sucks” & “OWA’s 2003 firefox support is weak” remarks), but Google is going have to do much better than have better Firefox support than OWA 2003 to convince me it’s better than Microsoft’s e-mail technology. E-mail mindshare, well that is another debate…

Let the e-mail Jihad begin! Who & what do you use for your e-mail and why? Would you pay for e-mail service or is free ad supported e-mail the only way to go? How important is your domain name to you? Does your e-mail server use SMTP/POP, IMAP, or HTTP? How important is offline to you? What do you look for in a web e-mail client? What about them Blackberry’s, Q’s and cell phone sized devices that do e-mail? Is Galen the one on crack or am I? (or are we both right)?