Web2.0 is About You

Wonderful video from a Kansas professor…

(via ProBlogger)

I’ve been told I move a bit fast in my seminars (more than once!), but I found this guy to move at light-speed! Interestingly, if the video makes complete sense to you, then you will have no need for my presentation. However, if you’d be interested in learning a bit more about how consumers matter in this web2.0 world (i.e. “you matter”), and how you, as an agent, can flip this logic to use these web2.0 tools so that you matter (i.e. “brand you”), then I’d love to see you at my Seattle seminar on February 20th! (Or in Oakland, CA the next day!)

So far, the feedback from the seminars has been overwhelmingly positive. I was a little hesitant to make a big deal out of the seminar before I ran a few trials because my presentation is more-than-slightly unconventional and I started to doubt myself. It wasn’t until I heard from some of the attendees that it was one of the best real estate presentation they had ever been to that I started to feel more comfortable that I might be on to something big. 🙂 Also, both Jeff, Rudy and Brian give some encouraging feedback that will definitely keep me presenting at a few more seminars!

By the way, my presentation style was highly influenced by a short presentation given by Chris Smoak where he was able to move at the speed of light because the presentation moved with him. (Chris is the guy behind one of my favorite mash-ups ever, Bus Monster.) After witnessing Chris in action, I just knew I’d have to create a similar presentation some day.

Finally, Greg has been posting the audio from my presentation over on the Bloodhound blog (Part 1, Part 2). Personally, I think the seminar is simply too long for an audio presentation (it NEEDS the visuals!), but some may find it interesting, nonetheless.

Surreal Comment Spamming

I’ve been heavily hit by a spammer for the last few days and I figured I’d share the story…

Despite the fact that the spammer is using the same one line text and always links back to the same website, Akismet is having a hard time picking up this spam and has let 150 or so spam comments through today (out of over 5000 total spam comments attempts from today alone!). Nonetheless, I realized pretty early on that I could create a second line of defense by “moderating” any comments that come through with a specific phrase that is always used in the text.

It’s so bad now that for most of today, every time I hit the “delete spam” button, there is more spam already in queue.

I decided to look up the URL that was being linked to and it turned out to be quite easy to find a email of someone who owned the domain. Despite my better judgment, I decided to email this individual. I politely said that if he was comment spamming my blog, I’d appreciate it if he would stop. His response was terse but hopeful: “I’ve deleted your blog from the base. Sorry.”

That email came through about ten minutes ago (and prompted me to write this post!). Since then, I’ve already received 75 spam comments from his domain.

Part of my frustration is that I recently received another message from my host that I will need to upgrade my account because I’m using too much CPU. I’m convinced that the massive amount of spam (including the stuff that gets stopped by Akismet) is the main reason that I keep having to pay more in bandwidth costs every few months.

Moral: The select group of people who get a kick out of making life miserable for others can make hosting a blog a frustrating experience!

Interview with Drew Meyers of the Zillow Blog

[photopress:drewmeyers.jpg,full,alignright]Drew is one of the most frequent contributors on the Zillow Blog, which is considered to be one of the best corporate blogs around. I was fortunate to spend some time with Drew at the Blog Business Summit this past fall where I was also turned on to his personal blog where he takes on all types of technology issues. Drew has all the attributes of a great blogger… interesting, smart, opinionated… so I was particularly happy when he agreed to tell us about his blogging experiences.

What inspired you to start blogging?

We decided to start blogging at Zillow for a couple of reasons, well before the site even launched. We felt that blogging was, and still is, a powerful way to communicate. It allows us to talk to people; to give them insights into our site and the industry overall, while also gaining feedback directly from our users. Additionally, we believe in being transparent with our users (and the industry) and we try to do this by blogging about what is important and top of mind for the company. It’s real. It’s refreshing.

Personally, patience isn’t one of my strong traits (though I’m improving). Everyone who has worked in a software/web development environment probably knows that it takes time and man power to make an idea a reality. By blogging, I feel like I’m making an immediate impact to help build and strengthen Zillow’s brand one post at a time. Blogging is also a very creative way to express myself through writing.

Are there any special topics or issues that you enjoy covering?

There are a number of personalities amongst those of us who are regular contributors to the blog, all with preferences on topics we like to write about. This is great for our readers, as we like to believe that there is something of interest for everyone on any given week — it is one of the perks of having a group blog. As for me, there isn’t one specific topic that I like to cover. I have many interests and real estate is a very broad category, giving me freedom to write about a wide range of issues – if I HAD to choose one, I’d say the technology side of real estate.

What have you done to personalize your blog?

Audiences increasingly want companies to provide some insight into the personalities behind a brand, a concept that blogging allows us to do. We encourage as many employees as possible to contribute. As you can see on our blog, there is a range of levels, departments and variety of topics that our contributors tackle. It can be our tech guys trying to explain the Safari issues, it can be our general counsel talking about the significance of the Craigslist ruling, it can be an intern pitching the widget he just created or Lloyd announcing that “we’re opening it up.” This range of contributors adds a dimension of personalization.

We’ve also recently added MyBlogLog’s “Recent Readers” widget to make it even more personal. We think this helps our readers connect with each other. We like the picture feature so much we are thinking about adding this to the site for our contributors in the near future.

Do you have any favorite posts?

There have been a ton of great posts since we first launched the blog in February. A few favorites that I have posted include:

  • Why Do You Blog? — Along with many others in the real estate industry, I have grown to really enjoy blogging. With this post I tried to get inside the heads of some of real estate’s most intriguing bloggers regarding why they are compelled to blog.
  • The Shire in Bend, OR — I really do like finding interesting or odd stories related to real estate that interests a wide audience. And seriously, I’m not including this just because it focuses on my uncle’s development — I would have written about the Shire even if the developer wasn’t a relative.
  • Seattle During a Windstorm — Zillow employees are down-to-earth people and sharing some personal stories is essential to building relationships with our users (even if those relationships are only virtual).

What are some of your favorite blogs (real estate or otherwise)?

If you asked our blog team this question, each person would likely have very different answers (which again, makes us pretty unique). For me personally, my favorites include:

  • 3 Oceans – Kevin is an incredibly smart guy (our Blog Team even got to meet him while he was in Seattle) and likes to write about the technology side of real estate.
  • A VC – David Gibbons (Zillow Director of Customer Support) and I are both pretty avid readers of Fred Wilson’s blog focused primarily on the Web 2.0 space.
  • Scobleizer – What I really love about Robert Scoble is that he is REAL. He says what he thinks and doesn’t hide from any issue. He’s definitely a 1st mover in social media by revolutionizing corporate blogging while at Microsoft with his Naked Conversations book. His new company, Podtech, is an early front-runner in the podcasting and videocasting explosion.
  • Trizoko biz journal – This is an business blog that definitely has its own style. If you’re looking for some business advice mixed with a good chuckle, this one’s for you.
  • Guy Kawasaki – Guy is simply a fantastic communicator who always seems to write interesting stories.

What tools/websites do you find most helpful in putting together your blog?

I would say the team overall is the greatest tool. We tap into each other to bounce ideas around or to brainstorm new angles & then make them a reality through collaboration. We all have different news sources that we read regularly which mixes things up a bit. I’m a pretty big fan of regularly reading posts on Active Rain to find interesting perspectives on different topics within the industry.

Technology-wise, I do Technorati searches and have an RSS reader, both which help monitor the blogosphere to track industry blogs.

How does blogging fit into the overall marketing of your business?

Very heavily. As many of you know, Zillow has not spent any money on traditional advertising. Yet, we’ve managed to attract between 3 and 4 million users a month strictly via PR and word of mouth efforts. That said, the Zillow Blog is our primary communication tool with the outside world and thus has been very important to us from a marketing standpoint.

What plans do you have to improve your blog over this next year?

In 2007, Zillow is planning to upgrade the site in a number of ways. The Zillow Blog team certainly has no shortage of ideas, but we always like to hear feedback as to what features would make our blog more interesting and engaging. Any ideas?Some features we are thinking about include:

  • Effectively surfacing recent comments and most popular posts
  • Author bios and photos
  • Burning feeds for each category of our blog
  • Giving the Zillow Blog team a better way to surface links we find interesting, but don’t have time to write a whole blog post about. Basically, a link-blog within the Zillow Blog structure.

What is the one tool or feature that you wish your site had?

We’d love to have a blog widget for the Zillow Blog that allows a reader to pull a Zestimate (via our API) right from the sidebar of the blog — hint, hint to the developer community. Between this and the features above, I would be a happy camper.

What do you think real estate blogging will look like 3 years from now?

I see it being different in four key ways. 1.) Real estate blogs will add multimedia, both audio and video (video blogging will explode in the next 3 years), to become more interactive. Many realtors will probably have short overview videos detailing all the neighborhoods that they cover available on their blogs. 2.) I think that about half of the influential industry bloggers today will remain highly influential – the ones that don’t tire of the time required to blog. 3.) I predict neighborhood blogs will all but overtake local neighborhood newspapers in the vast majority of major cities as consumers continue to turn to online news sources. 4.) I certainly agree with Sellsius’ response to this question — that a blog will be attached to EVERY real estate web site.

Interview with Jim Cronin of The Real Estate Tomato

[photopress:jim_cronin.jpg,full,alignright]This past summer Jim has came out of seemingly nowhere to quickly become a leading voice in teaching agents how they can use blogging technologies to better market their business online.

With a flair for fun (he has a tomato theme after all!), Jim is always entertaining and has become a daily read for many of us in the real estate blogosphere

What inspired you to start blogging?

I have been in the online real estate marketing industry since 2000 and have always made an effort to keep an ear to the ground as to what actually works. I started my first real estate marketing blog in mid 2005 as a platform for a potential book. Two posts in, I lost my drive. Then I started to realize that I was getting the majority of my own news from blogs; baseball, politics, entertainment… it was all being read on independent blogs. Suddenly I felt that without my own blog, I was falling behind when it came to utilizing the internet as a marketing tool. In late June of this year (2006) I jumped in with both feet, determined to be heard. Never looked back. In fact it has so consumed me that I started a business to consult others how to leverage the business blog as the ultimate online marketing tool.

Are there any special topics or issues that you enjoy covering?

I found my topic niche just as I started to gain a consistent audience, or was it the other way around? It has always been my style to educate, and once I had a grip on why I was gaining readership and search engine success, I was compelled to share it. In turn this changed the landscape of the Tomato’s content, and I chose the path of “real estate blogging consultant”. This choice has helped me separate myself from other great real estate bloggers whom I admire so much: Sellsius, FutureOfRealEstateMarketing, RainCityGuide, Bloodhound to name a few. I still enjoy uncovering a new web 2.0 tool, breaking some news, or picking on the bigger media types (read: RISMedia, NAR etc), but I most enjoy delivering an article that examines the real estate blogger’s concern or challenge and (hopefully) provides some solution.

What have you done to personalize your blog?

Every stitch you see on the Tomato was placed there by me. I have considered redesigning it many times, and in fact have done so in Photoshop, but like the emotional letter you write and never send, the effort itself has been satisfaction enough.

[photopress:realestatetomatobannersm_1.jpg,full,alignright]Do you have any favorite posts?

I am proud of all the educational pieces I have done in the ‘blogging advice‘ category, but there are two posts that, for me, stand out more than any others. The first post I ever wrote, on that first failing blog appears in its original form on the Tomato – It’s called Understanding Your Audience. I feel that this is a subject that anyone marketing their business needs to master. This particular article won’t apply forever, but its concept will.

The other post I can’t ignore is titled ePro Is A Tinfoil Badge. This piece my first attempt at “stirring the pot”. The results we fantastic. Half my audience loved it the other half wanted me hanged. I really feel that it represented the catalyst for my success; I was able to engage the audience that agreed with me and those that weren’t so sure.

What are some of your favorite blogs (real estate or otherwise)?

I mention real estate blogs I like all the time, and most of them are probably covered in your interviews… so here are a few personal favorites (non real estate) that I consider the cream of the crop.

Soxaholix. Above and beyond the best sports blog, evah! It is a peak into the Red Sox fan psyche through the dialogue of clipart characters. Hart Brachen (pseudonym, Heart Breaking, get it?) masterfully weaves Boston Red Sox culture and news with pop culture and literary reference into a fabric so entertaining that I actually miss his strip on weekends. In fact it is so good that Yankee fans are actually jealous.

MichelleMalkin. Simple design. Powerful. Attentive. Reactionary. Every political blog should learn from her command. You don’t have to be a republican to recognize her wizardry.

Gizmodo. Gadget Pr0n. ’nuff said.

What tools/websites do you find most helpful in putting together your blog?

iStockPhoto, Wikipedia, Technorati, BlogJet, docs.Google.com, Photoshop, Toshiba, Firefox, Jim Beam and Sonos.

How does blogging fit into the overall marketing of your business?

It is everything. 100% of my business has come from my blogging. In fact, blogging has eclipsed what I did for a living from 2000-2006.

What plans do you have to improve your blog over this next year?

Where do I begin?… Let’s just say that the education we deliver will be bigger, better and more comprehensive than ever. In addition, we look forward to showcasing more guest authors that recognize the Tomato as their personal soapbox for expressing their knowledge of embracing technology as an effective marketing tool.

What is the one tool or feature that you wish your site had?

Number one item: Comments email notification. It is ridiculous that TypePad blogging platforms do not offer the “notify me of new comments” functionality with their software. This is nearly a deal breaker. I have been able to ‘work around’ many other TypePad deficiencies (trackback weakness for example) but this one just drives me crazy. Maintaining the conversation that develops in the comments is crucial, and to not offer it as a standard blogging feature is just ridiculous if not stupid.

What do you think real estate blogging will look like 3 years from now?

The unfathomable amount of content that is generated because of this (gold)rush to blog will persist longer than you and I, no doubt… but in 3 years the blog will no longer be the tool that “gets it done”. TheVlog (video blog) will be the most effective marketing platform for real estate. As the internet, television, Xbox, music, etc. merge into one console, and we sit 15 feet from the flat screen with remote in hand, browsing through channels/websites/whatever do you really see us reading? Video will be the most effective form of marketing (it already is, duh), and learning how to embrace it on an independent basis (like the blog) will be crucial to real estate agents in 2010.

Thank you Jim for this interesting insight! 🙂

Want more? Here are the other interviews I’ve done to date:

Mama's Got a Brand New Bag!

[photopress:james.jpg,thumb,alignright]I’m writing “in code”!  Sometimes the light bulb just goes on, and we can do things today and tomorrow, that we just couldn’t seem to “get” yesterday.

I’m editing the template, changing the categories, flipping the position of things in the sidebar and if I don’t blow up the blog in the process, I’ll be getting things “in order” and ready for 2007 this week.  One of the reasons I change out my categories, even though it is a lot of work to fill the new categories, is that my stats register by category.  It’s a good way to start the stat counter over, without losing the old stat data.  It also gives me a chance to update the info for my readers, without “throwing away the baby with the bathwater.  I can pull in some of the older posts that are still relevant, leave behind some that are no longer relevant to be accessed in “archives”, and add some new articles in each category, based on my most recent experiences.

Blogging in 2007 will be a challenge, to go beyond yesterday’s “blog rules”, to invent that which will transcend the Blogosphere’s commonly closed mindset.   My culture insists that I add an ingredient to everything, that wasn’t there before, in a “no holds barred” kind of way.  Keeps life interesting.

On a sadder note.  The Title of this post and photo are inspired by the News that James Brown, “The Godfather of Soul” has passed away.  Kim and I are hoping that in the months and years to come, some of his original music, from his King Federal days with the Famous Flames, in the mid-fifties through early sixties, will be released.  God Bless Us…Every One…

NARdi Gras Blogging

[photopress:nardi_gras_eventlogo.gif,full,alignright]The folks over at the Center for REALTOR Technology have made it a bit too tempting, so I’ve decided I’m going to blog the NARdi Gras!

Please join me over on the new blog platform on Move.com as I take over the site with a Mardi Gras theme for the next week. 🙂

By the way, if you are attending the convention and plan to blog, let me know! I plan to keep an extensive list of bloggers covering the event!

Also, I’d love to keep track of all the real estate technology products that are going to be announced at the event, so if you’re releasing something, let me know. I already mentioned my first product announcement yesterday (when I said that Top Producer recently unleashed a blogging tool available to any of their clients for FREE!!!), and I’m sure there will be many more to come over the next few days!

The Future of Blogging According to Matt

Matt’s up on stage with Liz Lawley of Microsoft Research talking about the future of blogging as the final session at the Blog Business Summit.

It has been a fun conversation with Liz and Matt taking different sides in terms of the importance of community vs. technology. Here are some of my favorite conversations (Some of these may only be paraphrasing).

Matt: “As technologies, we tell a Noble Lie.”

The idea is that the technologists are telling everyone the technology is going to rule the day, but in reality, the technology has been around for a while. What is new is that we have an audience to read the massive amount of content that has been created!

Matt: “When we look at the search engines like Google… and Yahoo and Microsoft… I feel bad like I have to do equal opportunity pimping when I’m on stage…”

Host: “What do you see as the future of the internet?”
Matt: “I don’t know… Don’t even want to guess at that. The reason I’m up here on stage is timing. WordPress is here because of timing.”

Host: “If you could buy any companies today, who would it be? Who is doing things right?

Ten Ways to a Killer Blog by the Scobles

The Scobles (Robert and Maryam) led a fun presentation which began as 10 ways to killer blog, but ended as a way to 15 fun (and potentially valuable) tips.

It was a fun talk and Maryam’s giddy attitude was infectious with the crowd playing along with fun questions.

  1. Blog because you want to.
    • “A story without love is not worth telling.

Building Communities Online

Out of all the sessions at the Blog Business Summit, the session on building online communities held a special place of interest for me. In many ways, I simply happened upon the community that I’ve built at RCG, so it was refreshing to hear the speakers articulating thoughts I’ve had on how to build a community. In many ways, building a community feels somewhat intuitive (i.e. respect your users), but it turns out that the details often lead to tricky minefields. In many ways, this lesson highlighted just how far behind the real estate sphere is in creating effective online communities.

The three panelists, Elisa Camahort, Tara Hunt, Betsy Aoki, have all spent time on the front lines dealing with the good and bad of building up an online community.

Tara Hunt’s background includes running the grassroots marketing of Riya, which launched with a tremendous amount of buzz. On a high level, here are some high level tips for building a community:

  • Let customers “win

Enjoying the Blog Business Summit in Seattle

I’m currently attending the Blog Business Summit at the Bell Harbor Conference Center at Pier 66 in Seattle. It’s a beautiful facility (and wifi works well!).

The first session led by Jason Calacanis was a great and very personal history about blogging. If I had to summarize his talk in a few words, it would be about the importance of authenticity. With a great list of speakers, (including Robert Scoble whose blogging about Jason’s announcement of a new podcast on PodTech) it should be a great couple of days!

As I learn stuff at the conference, I’ll try to put together updates of things that I’m learning!

(By the way, I randomly sat down next to Drew Meyers of Zillow,and I’ve already ran across Paul Chaney of Blogging Systems)

UPDATE: Just noticed that Drew has a personal blog where he has a great summary of Jason’s talk.