About Dustin Luther

Founder and original blogger on Rain City Guide, Dustin has since started #InterestedIn Marketing where his team provides content and social media services that helps industry experts earn recognition as thought leaders. You can find me on Twitter (@tyr) and LinkedIn (/DustinLuther)

1st Day @ SF Connect

I spent a great day yesterday wanting presentations from people with Google, Yahoo, Microsoft, Zillow, RE/MAX, etc, that are so darn relevant. Very interesting stuff!

A huge congrats goes out to Noah at UrbanDigs for winning Brad’s Most Innovative Blog Award. He does a great job covering the NYC market and agents can learn a ton about how to use the internet to market themselves online by following his example!

We also had a wonderful dinner/bar run last night. Some of the people that showed up included Niki of HomeThinking, Mike of Aptos Research, Robbie of Rain City Guide (I get to say that because he came as “press

And then Ardell happened…

In a comment the other day, I mentioned that I would write a post about the origins of Rain City Guide, and while my initial reaction was to talk about all the different influences that led me to think that blogging about real estate was a great marketing idea, I realized that (1) those influences were already discussed when Andy interviewed me last December and (2) that background is only interesting on a personal level.

So instead, I’ll take a different tack and start with the risks of starting the blog as I saw them… What did Anna and I have working against us when we started blogging about real estate?

  • Time: I had a full-time job as an engineer and could only devote a few hours a week to real estate writing
  • Knowledge: Both of us were new to real estate and had very little technical knowledge and/or experience to add value to existing real estate discussions
  • Money: We had no extra money to devote to the site. Life as a transportation engineer had pretty much tapped out our family budget.

However, I’m rarely one to look at the glass half-empty and instead I looked for ways to benefit from our weaknesses.

[photopress:sashas_shoes.JPG,thumb,alignright]To address the time, knowledge and money issues, the obvious solution was to attract knowledgeable professionals to write for Anna’s site. Not having many resources, my best bet for attracting others was to build something where “they” could directly benefit. Hence, the name change from Homes By Anna to Rain City Guide and a lot of altering of the design to highlight other contributors (like the photos by the side of each post, the photos along the sidepanel, and the listing of recent comments).

This led to the empowering realization that the site was no longer a marketing brochure for Anna’s real estate business, but rather, it was a destination worth visiting in it’s own right… For better or worse, I saw our main competitors being the online real estate section of the Seattle Times, although in retrospect they seem like an easy target. For a blog, we have a lot more freedom than they will ever have to be more controversial, interesting, and up-to-date.

My first steps were to read and study the types of things that the popular bloggers were writing about and how they approached topics. Much of my initial posts were copied from others except I’d add to the conversation by talking about how popular technology and/or marketing issue related to real estate. That strategy worked to my advantage because I definitely felt more confident writing about real estate technology than real estate transactions.

I then sent Anna out to attract additional writers at every opportunity. If she was on one side of a home buying transaction, I made her promise to tell the other agent about the site and see if they would be interested in writing on RCG. If a mortgage broker delivered a presentation to her office, I made her promise that she was ask him/her if they would write articles for RCG. This continued all through the Summer of ’05.

[photopress:dustins_shoes.jpg,thumb,alignright]The end result was that we dealt with our main disadvantages by getting experts to write for the site. Not only was the writing of these professionals free, but they also had time and added knowledge that went beyond what Anna and I could produce. Ironically, if we were experts, I bet this would have been much more difficult as the contributors would have been more likely to view us as a threat and/or competitor.

However, this set-up was not the panacea. We simply were not attracting enough eyeballs to get enough leads to keep other contributors interested in writing on a regular basis. It really wasn’t until Google began sending us a significant amount of free search traffic in the Fall of ’05 that we were able to attract other real estate professionals.

This brings us to early winter of last year when things seemed to be pretty good. We were getting decent traffic and I noticed that people started to link to RCG as a real estate resource. And then Ardell happened. It won’t surprise any long-time RCG reader to hear that when Ardell started frequenting the comment section of posts, her spunk and insider knowledge brought the energy level of every conversation up a few notches. Right around Ardell’s first posts, the traffic on RCG started to spike and has yet to let up.

Since then, getting people to write for RCG has been much easier (although not as easy as you might think!). I tend to troll all the local real estate blogs and contact the professionals that “get it”. Normally, the promise of more people reading their writing is enough to convince them to join us at RCG, but not for everyone. You might also find it interesting that I’ve never signed an agreement with any of the contributors. About as complicated as things get is that I make a vague promise that if they are willing to publish on a regular basis, then I will:

  • List them as a “Featured Contributor” on the sidepanel
  • Add a mini-bio (including their contact information) on the Contributor’s page

I feel pretty darn lucky that we’ve been able to keep things so simple and still have it function. If I had to give any advice to someone interested in starting a similar blog, it would be:

  • Keep it simple. Don’t start writing up complicated revenue-sharing plans before you have any revenue!
  • Don’t charge for things that should be free (i.e. blogging technology)
  • Focus on being interesting!

In the beginning, I had no idea what type of content would make for an interesting real estate blog. It has only been through a ton of trial-and-error that we’ve even approached the level of engaging conversations that occur today. With that said, I feel lucky in knowing that we are still in the primitive ages of real estate blogging and I’m still learning new things every day! 😉

Break’n My Heart

I try to stay away from too much self-promotion over on RCG, but the last 24 hours have been too much and my head is starting to spin…

Greg Swan of the BloodhoundBlog:

This is actually our third swing at a real estate weblog. It was the example of Rain City Guide that showed me how I wanted to approach this.

Never doubt it: I’m in your debt.

Chris Bubny at Real Blogging:

Today’s great real estate blog post focuses on Rain City Guide which might very well be my favorite real estate blog. Dustin Luther, now the Director of Consumer Innovation for Move.com and a heck of a guy to boot, started Rain City Guide over one year ago in an effort to market his wife Anna’s real estate business. Rain City Guide is focused primarily on the Seattle market but can also be a great resource for the occasional off topic post. There are 10 Rain City Bloggers who talk passionately about the market from their respective and specialized point of view. Rain City Guide combines a wonderful blend of intimacy, intelligence, passion and fun technology. A few key reasons why it’s one of the most wide read and interactive real estate blogs in the sphere.

Joel lists us as one of his top 3 most influential real estate blogs.

To top it off, the president and COO of Coldwell Banker Los Angeles says she wishes every CB agent could attend our bloginar:

Dustin and Russ,

I wish every agent in Coldwell Banker had been present last week. Exciting, thought provoking stuff. Touching life at new points!

Where and when is your next appearance? You are a dynamic duo!

Thank you for the energetic, informative session.

Future of the Real Estate Industry?

Hint: It is being discussed and decided this week, but not in San Francisco.

John Cook picks up this quote from Glenn Kelman of Redfin on what he will testify about when placed in front of U.S. House of Representatives’ Subcommittee on Housing and Community Opportunity:

“I am going to say how much friction there is in the business,” said Kelman, adding that as one of the first online brokers Redfin has been “kicked and spat on” by the Multiple Listing Services in California and Washington.

Ouch! I’m sure that once he testifies, relationships with the local MLS organizations will quickly be healed. 🙂

If this topic interests you, then definitely check out John’s column because he provides some great links.

Most Innovative Blog Nomination Dinner

[photopress:Innovator_finalist.jpg,full,alignright]Inman’s Most Innovator Awards will be announced at a the SF Connect conference on Wednesday (7/26) between 5PM and 6PM… I’ve had more than a few requests to have dinner/lunch over the two days I’ll be at Inman, so what I’d like to do is organize a dinner at one of my favorite restaurant in SF, House of Nanking, with anyone and everyone being invited. It is not a fancy place (and their service is definitely nothing to write a blog entry about), but the food is soooo good.

For those not familiar with San Francisco, House of Nanking is a long walk (or a short taxi ride!) from the Palace Hotel. It is on the border of Chinatown and North Beach (the Italian district) in a micro-neighborhood I’ll always associate with the Beat Generation. There’s Vesuvio, Caffe Trieste (warning: music!), and, of course, City Lights Bookstore, all of which are still operating and will always thrive within the writings of Jack Kerouac, Lawrence Ferlinghetti, and many others from the Beat Generation.

To summarize, if you’re reading this blog post, then you’ve been invited to join a group of us as we descend on North Beach on Wednesday evening (I plan to be at House of Nanking around 7:30 or so). Also, I’m covering the first round at Vesuvio’s for any and all real estate bloggers who were nominated by Inman! 😉

Inspiring People to Comment

The total number of comments on a post is probably one of the better indicators that a blog post met the interestingness test.

Here are the top 10 most commented on posts on RCG:

  1. 8 Common Mistakes Made By Real Estate Bloggers – 70 comments
  2. You Have to Wonder…. – 66 comments
  3. Paying for the Privilege of Marginalization – 56 comments
  4. Adding Some Sun to Rain City Guide – 49 comments
  5. Why Google Base Matters – 48 comments
  6. Agents and Consumers – A Perplexing Business Model – 43 comments
  7. Is Your Earnest Money Protected By The Finance Contingency? – 40 comments
  8. Redfin – Something to think about. – 39 comments
  9. The Lame List Part II – MLS Rules – 35 comments
  10. Something’s Afoot in the Real Estate Business – but what does it mean and where is it going? – 32 comments

Here’s some of the common themes I see running through these posts:

  • Controversy. They give a strong opinion on a controversial topic.
  • On Topic. Rain City Guide is about real estate and the blog posts that are most commented on are all about real estate. While not surprising, I think it is worth noting that off topic posts are do not generate as much interest.
  • Minimal moderation. This may not be readily apparent to everyone else, but I haven’t had to moderate or remove almost any comments on any of these blog posts.
  • No begging for comments. None of the posts asked the users to comment… For example, not one of them states “What do you think?” at the end. I like to think that a good blog post “inspires” users to comment as oppose to asks them.

So… What do you think? 😉

Update: Paying people to comment is pretty darn effective as well. Looks like Hanan is giving away 100 bucks to one lucky person if enough of us go over to his site and leave a comment!

What is more dangerous: censorship or self-censorship?

At yesterday’s seminar, the issue of liability came up (as it always does) with many agents worried that they could get in legal danger for content that they write on a blog. My summary of what Russ is able to say quite eloquently is that the type of content that is legally appropriate for an email or other correspondence is the same for a blog. In other words, if you’re not allowed to call a neighborhood “family-friendly” to a client in person or in an email, then you can’t do it in a blog. The take home lesson is that blogging is like all other business endeavors in that an agent needs to use common-sense when blogging.

While liability is interesting, I find the concept of censorship to be a much bigger danger for the real estate community. To give an example, yesterday someone requested that I take down a set of comments he had written (over a month ago) on RCG because the powers that be (most likely his broker) did not want him blogging. Considering his comments were part of a long dialog that was already read and commented upon by hundreds of people, the request seemed hopelessly short-sighted on the part of his broker. Nonetheless, I did make the changes he requested. But this got me thinking… There really are two types of censorships that are common in the way that the real estate industry operates online:

  • Censorship: When agents are censored by their brokers/industry
  • Self-censorship: When agents simply refuse to take part in an online community because they are afraid that the “powers that be” might not approve of their comments

Personally, I think self-censorship is the real danger in that agents don’t even take the chance to push the limits of what it means to create an online community. If the censorship is overt, the conversations over and an agent can either live with the consequences of not having an online “voice” or move to a new broker. But when the censorship is self-imposed based on a climate of uncertainty, I think agents will have a much harder time demonstrating the expertise that they can provide to their potential clients. It seems obvious to me that agents need to have a high level of freedom if they are going to differentiate and successfully market themselves online.

Thanks to SoCal Agents for Another Successful Bloginar

Russ and I just returned from giving a Bloginar in Bel-Air today and it was a blast!

I’d call it a success as the audience seemed engaged and there were lots of side questions and side discussions during the breaks. It is obvious to me that blogging in real estate is still in its infancy, and while it may not be an appropriate tool for all agents, the technologies involved are here to stay. Personally, I have a lot of fun at the seminars as I enjoy engaging others in a conversation about how real estate professionals can use blogging to create a community around real estate.

Note that if you’re looking to see how a blog post can generate a fascinating discussion around a real estate topic, check out Russ’ post from two days ago where he inspires people to discuss real estate commissions with a simple two paragraph post (and a link!).

By the way, if you were one of the attendees at today’s seminar, please consider leaving some feedback on how you think it went. Your feedback is crucial for us to know how to improve the seminar into the future!

Thanks again for everyone who showed up for making it a success!

Free Bloginar in L.A. for 200 Agents!

Russ Cofano and I are giving our 2nd Bloginar for agents next week on how to use blogs to effectively generate leads. Interestingly, the sponsor of the event, Coldwell Banker, decided to open up our seminar to all southern california real estate agents and not just Coldwell Banker agents (WOW!)… Not only that, but they decided to make the even free (Double WOW!).

The catch is that the facility can only hold 200 people and they’ve decided to offer seats on a first-come, first-serve basis! The only place to register is on this fancy flash page they created for the event! (A little bird has told me that there are already over 50 people 70 people 80 people 100 people registered for the event, and the organizers are expecting a full house!)

The event is scheduled to start promptly at 9:30am and last until 12:30 on July 19 at the Skirball Cultural Center in Brentwood.

Last time, we ended up rushing things (and skipping one of two planned breaks) because we really have four hours worth of material we’re trying to condense into three hours. I’ve attempted to filter things a little more this time, but with the inevitable (and valuable) questions that real estate blogging encourages from the audience, I’m sure we’ll be rushing to cover everything in the end this time as well!

Some of the reviews we had from our first bloginar were very encouraging…

Dale Crockatt:

Dustin and Russ, your first bloginar class was awesome! I have not been so excited about a new idea in years. We have been searching for an idea for the fourth generation of our website www.MountHoodHomes.com and I am convinced this is it! I was surprised you were not selling something at the end of the “show

The Five-Minute-a-Day Habit

[photopress:brazilsoccerhead_small.jpg,thumb,alignright]It’s been a while since we did a plug for David’s AHI blog. His blog is insightful, fun and for the price of only a few minutes a day, you can learn a lot! I don’t know how he does it, but he manages to write a quality article every day and they are almost always at the high level of today’s article on the relationsip between the World Cup, the world’s future, and affordable housing.

(You can learn more about David from this RCG interview!)