Revolutionize Your Business in Only 3 Days with Blogging!

Maybe I’m becoming a blog snob, but I’m seeing more and more BAD marketing advice about blogs as they relate to real estate agents. A lot of people simply don’t understand the marketing potential of blogs and rather than giving useful advice, a lot of marketing “gurus” are stepping up to deliver advice designed to keep them in business. A good real estate blog is extremely cheap and costs much more in time than money. If someone is trying to sell you a blogging service that replaces time with money, they are likely trying to sell you a website with blog-like features. If your goal is to increase your presence on the web, then a website with blog-like features will get you about the same benefits of a typical website except you’ll end up with all the formatting restrictions inherent in a blog.

What got me started thinking about bad marketing (at least today) was when I read a comment on my 8 Mistakes article from an internet marketing expert who completely misses the marketing potential of blogs:

Some of the things this blogger wrote about were insightful and probably very appropriate guidelines for creating a typical blog. But on the other hand, there were a couple points that I just couldn’t look past:

* Don’t put your real estate listings on your blog
* Don’t “spam” your own blog with self promotion

Now, I’ve experienced a good deal of success in the real estate marketing business by executing a blog strategy that is not focused on being a “typical blog”. I’m not terribly concerned with creating a forum for discussion about Chicago real estate, nor am I terribly concerned with generating a loyal readership who will return to my site over and over.

If you keep reading his post, you’ll notice that the writer goes on to say that many people want to see homes when they search the internet for real estate information. He is right on that point, which would help explain the current bubble in new home search tools. However, even if people do want to look for homes on the internet, designing a blog around this is missing out on a large slice of potential home buyers who are looking to learn about neighborhoods, find appropriate real estate professionals, and research home-purchase advice.

However, the real kicker is that while there are some great ways to display a home listing on the internet, a blog entry is not one of them. Compared with the stuff you can do with a simple website creation tool like Microsoft Frontpage, let alone more advanced website creation tools, a blog post is down-right ugly. Blog posts are really geared toward text and they simply have limited graphic capabilities (while my blog software is top-notch, I have to dive into HTML code just to change the color or size of the font within the post!)

The author mentions the great success he’s had blogging about home listings. But does this typical listing on his blog come anywhere close to comparing to this beautiful listing that Joe put together? If your aim is to advertise a listing, then a webpage (or an entire website for that matter) is a much better way to accomplish this task than a blog entry!

However, I suspect that the author (who consults as an internet marketing expert) is under the assumption that because the home listing is in a “blog”, there is some type of search engine optimization benefit over a standard website. Not only that, but I’ve heard this logic said enough that I suspect this notion is prevalent in the real estate community (i.e. blogs show up better than websites in search results!). But this is a myth. Search engines do not even try to tell the difference between a blog and a typical website (after all, they both just appear to be a collection of HTML code to a search engine).

The REASON blogs tend to perform better in search engine results than typical webpages is a direct result of the community that has created them. When done right, a community of bloggers share links with each other and not just any links, but deep links associated with quality content. To create a blog without the intention of creating community (or loyal readers for that matter) is to completely misunderstand the marketing potential of blogs.

I also believe the authenticity of the author when he says that he has had success marketing homes through his blog. However, I think the success has a lot more to do with the fact that the author has created a community around providing interesting advice for buyers despite his lack of care for these readers. When I said it was a mistake to put listing information on a blog, this is because there are better ways to display listings than in a blog post and too much self-promotion inhibits creating a community.

I actually remember noticing, and then unsubscribing, to the author’s blog a long time ago because of all the self-promotional stuff. Interestingly, I would never have even found out about his post or linked to him had he not linked to me! By linking to me and taking part in the larger real estate blogging community, he has earned some backlinks to his site that will help him score better in search engines! A blog without community is simply a website that is organized chronologically and will be treated as such by the search engines.

If you want to see this bad idea taken a step further, check Ubertor’s latest product where they sell a self-updating blog of featured listings. What could possibly be the benefit of a blog (with all it’s ugly formatting restrictions) if it is self-updating? If an agent doesn’t think it is worth their time to select a few featured listings for their blog, do they really think it will be worth anyone’s time to read it? Let alone comment and link to these posts? Sometimes understanding whether or not an idea is a good marketing strategy takes little more than common sense.

Talking about common sense marketing… In putting together this post, I came across this great video featuring Seth Godin where he discusses with Google employees how much of their amazing success is related to how they have marketed their products (Thank you Grow-a-Brain!). The 48 minute video is so darn instructive for understanding how marketing should be done (and I believe that real estate agents are either in marketing or broke) that I’m going to experiment with including the video below so you can watch it directly from this site:

What exactly IS a townhome?

First, let’s all agree that a townhome usually has at least two stories, but you can have a “ranch style townhome” or “rambler style townhome”. Usually there is no one over or under you in a townhome, except sometimes, like in Sixty-01, they occasionally stuff a condo under the two story townhome. In the Seattle area a townhome usually has a garage on the first level, main living areas on the second level and bedrooms on the third level. When there is a view involved, especially a water view, it is better to but the main living areas at the top and the bedrooms on the lower levels.

But why is a townhome sometimes a condominium, and sometimes a single family dwelling? Why is it sometimes a single family dwelling when it is attached to other townhomes, and sometimes a condominium when it is not attached at all?

The phrase townhome was coined by the real estate industry to “upgrade” the term rowhome. Many major cities, like my Philadelphia, have had rowhomes for over a hundred years. As many as twenty five all attached together with no break until you get to the “end of row” or “breezeway”. When builders started building attached dwellings out in the suburbs, they didn’t want to call them “rowhomes” and so came up with the term “townhomes”. Very upscale areas started calling their rowhomes, townhomes, and so the term was created and expanded.

Very simply, if you own the land under the townhome all by yourself, meaning the lots are subdivided at every shared wall from the front of the lot to the back of the lot, then it is a single family townhome or “single family attached”, much like the original “rowhome”.

[photopress:townhomes.jpg,thumb,alignright]If the lot is not subdivided and you build two or more separately owned structures on one lot, whether they are attached or not, they are condominiums. As far as I know, condominiums are always built on land that is shared and not subdivided per each individual owner. So if you put two separate houses on one lot and sell them to two different people, they are condominium townhomes. If you attach 25 homes in a row, but subdivide the lots so that they own their front yard and back yard and the land under their house, they are single family dwellings.

I always say, when you are sitting in your house, if you own the land under your butt all by yourself, it is a single family dwelling. If the land under your butt is jointly owned with other people, then it is a condominium 🙂

Who is Trulia Serving?

It was wonderful to have some quality time with the Trulia last night and I had a blast chatting about real estate search with them.

Sami and Kelly were great sports and the group ended up spending about an hour and a half discussing Trulia’s business plan and how others (like RCG!) might plug into their “platform”.

Seeing as how I posted the invite to the “chat” a few hours before the event, I didn’t expect too many people and was pleasantly surprised at the turn-out:

Interestingly, we dived into some questions I had about their business model pretty darn quickly and because I would completely fail if I tried to articulate the opinions of each of the participants. Instead I’ll only give my take on the Trulia’s place in future of real estate search (and welcome other participants to write up “meeting notes” if they are interested).

Most of my questions revolved around how Trulia planned to serve these four main groups (I’ve also included the ways they might serve these groups):

  • Brokerages: with (1) exclusive listings and/or (2) enhanced placement.
  • Agents: with (1) great branding opportunities and/or (2) tools to increase the agent’s internet “presence”.
  • Buyers: with (1) the most comprehensive listings, (2) the cleanest search interface, and/or (3) connections to the best real estate professionals.
  • Sellers: with (1) reasonably priced listings and/or the (2) widest possible exposure.

In talking with Trulia, it became clear that these guys have every intention of serving the brokerage community very well. They’ve opted to sign agreements with many of the largest real estate brokerage firms in order to get a live version of their feeds. In return, they’ve agreed to limit the type of listings they show (read: No FSBOs) and they’ve agreed to send people to the listing brokers website for detailed information on a home that is for sale. From what I can gather, they definitely have won over the largest brokerage firms and seem to be serving them well.

For agents, they offer some tools like one that allow agents to put a Trulia search on their site and another tool that allows real estate sites to list the most recently added homes. While the tools are interesting, I do not see anything that would make most agents jump at the opportunity to work with Trulia, especially since their search results will send potential buyers to the listing broker’s website if they find a home they are interested in. We discussed how a few forward thinking brokers realize that they best serve their clients when they give them the maximum amount of information, I don’t see that logic prevailing in the industry any time soon.

Trulia logo
Exmpl: “Palo Alto”, “94114”, (but not Seattle yet!) 🙂

It is with buyers that I’m seeing the largest weaknesses in their business model. They have no plans to get a complete listing of “MLS” data (actually, it sounds like they may have completely ruled out the opportunity through contracts they’ve signed with large brokerages). In somewhere like NY where there is no “one” MLS, this strategy allows them to include listing data from a majority of the brokers and will quite possibly allow them to have the largest database of listed homes. However, in somewhere like Washington (and Oregon, California, and I think most of the country), this strategy means that they will never have the most complete database of homes (at least not under the current MLS system). Maybe I’m missing something, but I simply cannot see how this is going to win buyers over… Even an ugly search interface is better than a snazzy Trulia search if it includes a larger selection of homes that are on the market. In other words, if I’m interested in a home in Sunset Hill and there are three homes available in my price range, I want to see all three, not just the two that are represented by brokers who have signed agreements with Trulia.

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So, that addresses the issue of the most comprehensive listings, but how do they fair in “(2) the cleanest search interface”, and “(3) connections to the best real estate professionals”?

They definitely have the cleanest home search interface around and considering they put a lot of effort into making their searches lightning fast, they definitely serve the buyers best interests in this respect!

In terms of the issue of connecting the buyers with the best real estate professionals, I think they are missing the boat. Sure the listing broker’s website may have the most information available about a listing, but if their set-up encourages buyers to contact the listing agent (as oppose to a buyer’s agent), I do not think they are serving the buyer very well. To give an example, imagine if Google sent everyone who was looking for information on a iPod to Apple’s website (it is an Apple product after all). Sure Apple might be the best source of information on an iPod (assuming they share all the good and bad that they know), but is Apple’s website really the best place to research (let alone buy) an iPod? To bring this back to real estate buyers, the best way they could serve buyers would be if they could hook them up with an agents who had their best interests in mind (as oppose to an agent who has the best interest of the seller in mind).

One of the weaknesses in my Apple example is that Trulia includes a vast amount of awesome stats available directly on their website so that a buyer can find out information like comparable homes on the market without ever turning to the listing agent’s site for more detailed information on the listing itself. However, that doesn’t change the fact that they don’t plan to have the most comprehensive database of homes (at least not in areas with one functioning MLS) and they do not offer a way for a buyer to hook up with a good agent, but rather, they guide them to the listing agent.

For Sellers, they mentioned that they do not offer much. They are focused on working with brokerages, so the best they offers sellers is that if they use a real estate professional, they will indirectly benefit from the exposure on Trulia.

In reading over my text, I can’t help but notice just how negative I sound on Trulia. In reality, they are a great group of people and I’ve enjoyed EVERY interaction I’ve ever had with them. Along those lines, I decided to go back and remind myself of why I found Trulia so inspiring when they launched:

  • The search interface is as simple as entering a city name or a zip code! The UI is beautiful.
  • The filtering by other features like Price, Bedrooms, Bathrooms and Price is fast and very intuitive!
  • When clicking on more detail for a listing, you get the VERY useful information like the price per square foot, the days on the market, as well as details for other recently sold homes and similar homes in the area!
  • The color coded recently sold homes is awesome!
  • I really like that the the location of my search is stored in the url. This allows me to easily save and or send an area of interest. For example, here are the homes for sale in the part of Los Angeles where I grew up: http://www.trulia.com/CA/Eagle_Rock/90041/. (Also notice that it has neighborhood facts on this page.)
  • It has RSS feeds so that I can subscribe to my zip code and be updated each time a listing comes on the market.

All of these points are still valid and represent reasons that I still think Trulia is a fascinating and innovative company. My hope is that my comments in this post, especially when negative, will provide some food for thought to the people I’ve grown to really like over at Trulia. Their UI (user-interface) is a beautiful thing and blows away the UI of any other home search tool that I’ve seen. It is Trulia beautiful thing! 😉

Are real estate agents an endangered species? — upcoming article

Heard an interesting interview with economist Steven Levitt on NPR this morning. He co-wrote an article that will be coming out in the New York Times Magazine titled Endangered Species – The future of real estate agents. He dicusses all of the innovations going on right now in real estate and how like travel agents we will become obsolete as “all we do is connect buyers and sellers on the MLS system“. Oh how easy my life would be if my work ended at the point I put a listing on the MLS.

A second point he makes in his radio interview is that in spite of the “high commission” most agents don’t make that much money. The reason is there are so many agents chasing the available deals that they have to spend so much time finding new clients. Look at California where 1 in 75 people has a real estate licences. This touches on my pet peeve. If the real estate industry really wants to be viewed as the profession it should be, than they should raise the standards of what it takes to become an agent. I’ve just looked at too many incomplete contracts, had an agent try to force his way (without prior notice) into a rented unit at a duplex I was selling and other instinces that demonstrate an individual with the intellect to fog a mirror but not much else.

It should be an interesting article. So what do you think? Is the real estate agent going the way of the Dodo? Do people really want to buy a house from an “Amazon.com for homes” or an agent that can guide them through the whole process? How about the idea of fee-per-service or hour basis instead of percentage of sale?

Robert

Cancel Your Plans And Join us for a Trulia Chat Tonight!

I just spoke with Sami Inkinen and Kelly Roark of Trulia. They are currently making the rounds in Seattle, and we all agreed that it would be fun to spend some time talking “real estate technology” while they are in town! (Why aren’t they in Seattle yet???)

However, knowing that I’m not the only person interested in learning a little more about Trulia, I’ve cajoled them into attending a “Trulia Chat” tonight at a local coffee shop.

So, here’s the plan… Sami and Kelly are going to be at Fremont Coffee (459 N. 36th St.) at 7pm for an hour of informal chat. Anyone interested in welcome to attend and there is no need to RSVP (although a comment if you plan to attend is welcome!).

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If you’re a real estate professional interested in learning about one (very interesting) team’s view of the future of real estate, then I recommend that you cancel your current plans for tonight and attend this free event.

Without a doubt these guys have one of the nicest home search interfaces around and when they finally do decide to launch in Seattle, they will be sure to drive a lot of traffic to the websites of a few local (and lucky) brokers.

Actively Searching for Another Zillow to Announce in March

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And following John’s lead, here were the five most popular posts on Rain City Guide (in terms of total hits) in February:

The five most popular posts (in terms of comments) for February:

Something’s Afoot in the Real Estate Business – but what does it mean and where is it going?

(Editor’s Note: I few weeks ago, I sat down with Chuck Reiling to discuss an MIT Enterprise Forum he is helping to organize that will feature leaders from some of the top real estate technology firms. His excitement at the idea of bring people from Zillow, Redfin and HouseValues together to discuss the future of real estate was obvious and contagious. Hence, I asked him if he would be willing to give some background on the project, which led directly to this post. Interestingly he’s not the only one who is excited about this forum as he the story was already picked up by both Robert Gray Smith and John Cook. Chuck and his wife are local RE/MAX agents.)

There’s been lots of local and national press lately about new online real estate offerings like Zillow and Redfin. With lots of investor money moving into the arena, we know there is change afoot. The question is, how much change, and for whom? Change for the consumer? Agents? Both?

As Ardell described recently in her “History of Real Estate” articles (Part 1, Part 2 and Part 3), the residential real estate business is always in a state of change. Ten years ago the online MLS systems caused a lot of change. The listing books got thrown away, and a few agents who couldn’t adapt went with them. Then the MLS derivative sites started appearing, with MLS download data becoming available to the public. People could start doing their own online searches without having to call an agent, or cruise the streets on Sunday afternoon looking for open houses. So change is ongoing, and maybe there are only a few real (no pun intended) points of stability.

My daddy and my uncle were both brokers years ago. The only points we still have in common with their businesses seem to be clients, agency law, and the For Sale sign in the yard; almost everything else has changed. For a long time, ‘public’ records in boxes in warehouses were not very publicly accessible for most of us, but government agencies (state, local and federal) are rapidly putting their public records information online to support their operations, and incidentally help us too. And new services like Redfin, Zillow and House Values make that data even easier to use in support of their own business models. As we see locally, the big four real estate companies, Windermere, Coldwell Banker, John L. Scott and RE/MAX are also exploiting that data in conjunction with MLS data on their sites. None of this has changed the basic business model of professionally assisted transactions with buyer and seller agent commissions. While the traditional model has been a subject of debate for a long time, and a lot of creative alternative business models and offerings have been tried, the industry is still seems to be running on business as usual.

However, there is also a lot of technology-driven change right now. Someone with a background in the high-tech industry might observe that real estate looks like just one more industry about to be disrupted by the Internet – changes caused by dramatically improved information availability, rapid communications and online business models. But residential real estate is still dominated by local interests, its product is both expensive (understatement) and unique, and there are a lot of local and national consumer protection laws on the books – some good, some bad, and more coming. So who is right, and what will happen next?

To try to pull together a picture of the impact of these changes, and where they might lead, a local organization called MIT Enterprise Forum is focusing one of its dinner programs on the topic of Online Real Estate (clever title). The Forum focuses on highlighting business issues and opportunities for tech-driven companies and entrepreneurs. The Online Real Estate program will be on Wednesday, March 15, at the Bellevue Hyatt Hotel. See www.mitwa.org for program details and reservations.

These MIT Forum events typically draw 200 to 400 attendees, and this one will probably be on the larger side. For better or worse, it seems like everyone is interested in real estate these days. The program will be panel-based, with a traditional real estate broker, a top online agent and execs from Redfin, Zillow and House Values, with an open Q&A session at the end. I’m on the program team that is pulling the program together, and I’d have to say I expect a very lively conversation on the stage that evening. 🙂

Is Your Earnest Money Protected By The Finance Contingency?

 

While the purpose of the Finance Contingency is to protect the buyer in the event they are not able to obtain a mortgage, more and more the buyer is not covered all the way to the day of closing.

In a perfect world, the buyer submits an offer with a Finance Contingency that runs through the day of closing.  If the buyer’s loan is rejected, the sale becomes null and void and the Earnest Money is returned to the buyer.  The seller puts his property back on the market and finds a different buyer.

Finance Contingency addendums are two pages long and much more complicated than the simple explanation above, and much more dangerous to the buyer than they often expect.  I have not met a buyer in 15 years who did not expect to get their Earnest Money returned if their loan is not approved.  I also have not had a buyer client in 15 years whose loan was not approved 🙂  

It is becoming common practice in the last few years for the seller to counter the offer by shortening the timeframe on the Finance Contingency.  Often this is deemed a minor date change, when in fact it is a major change for the buyer.  I have even seen buyer’s agents write offers with a 30 day escrow and a 15 day finance contingency because that is “common practice” :0 

If you have a 30 day escrow and a finance contingency that expires in 15 days, you are not likely covered if the loan is rejected on the 23rd day.  You are also not covered if you did not apply for your loan on time or if you did not submit the documents to the lender in a timely manner.

VERY IMPORTANT, you are also not covered if you do not have enough cash to close. 

I am hoping the attorneys here will have something to add, or will have something on their blog explaining this further.  In the meantime, suffice it to say that just because you have a Finance Contingency, that does not mean that you will automatically get your Earnest Money returned, if you can not close due to financing issues.

Did you sell your SOLD before the bell?

As you may know, HouseValues (NASDAQ: SOLD) is a publicly traded company. As you may not know, they reported their earnings for the quarter and year ended December 31, 2005, this afternoon.

To quote the highlights from the press release from MSN MoneyCentral

“For the year, HouseValues reported annual revenue and net income growth of 82 percent and 101 percent respectively. For the quarter, HouseValues reported revenue of $25.2 million, an increase of 75 percent from the comparable quarter last year. Fourth quarter 2005 net income was $4.0 million, up 117 percent from the prior year. Fourth quarter 2005 earnings per diluted share were $0.15 compared to $0.08 per diluted share in the fourth quarter of 2004. Net income for the fourth quarter and the year included an increase of $1.2 million as a result of the favorable settlement of a state tax audit.”[photopress:hv_logo.gif,full,alignright]

Blah, blah, Growth Opportunity, blah, blah…

“A recent National Association of Realtors study showed that 77 percent of consumers used the Internet as part of the home search process in 2005. The study also found that buyers who use the Internet to search for a home are more likely to buy through a real estate agent than non-Internet users.* Real estate and mortgage professionals are projected to follow consumer behavior, dedicating more of their marketing spend online than to any other medium by 2009, according to Borrell Associates.”

Blah, blah, Mortgage Opportunity, blah, blah, blah….

“On November 3, 2005, HouseValues announced its acquisition of The Loan Page, Inc. TheLoanPage.com helps consumers find the best deal on all of their home related financing needs by providing them with up to four competitive bids from the nation’s leading lenders.”

So far so good, right? Not according to “Buy on the rumor, sell on the fact” nature of the Street…

To quote another press release from MSN MoneyCentral

“Shares of HouseValues Inc. plunged in aftermarket trading Tuesday, after the company reported a jump in fourth-quarter profit, but said its first quarter and full-year 2006 results would come in well below Wall Street expectations. Shares of the online subscription service for real estate agents and mortgage bankers dropped $3.26, or 25 percent, to $10.14 in after-hours electronic trading, after closing down 25 cents at $13.50 on the Nasdaq.””HouseValues said it expects first quarter 2006 earnings of 3 cents to 4 cents per share, including about 3 cents per share in stock option expenses. Revenue is projected at $25.5 million to $26 million. Analysts were expecting earnings of 14 cents per share, not including stock options, on revenue of $28.8 million.”

What’s your take on this? Does management think an upcoming war with Zillow is going to hurt HouseValues earnings? Is the slowing housing market at fault? Have enough people seen Ardell’s “Bottom feeder post” to cause this market cap hemorrhaging? Can TheLoanPage.com mount a credible threat to LendingTree.com? Can Batman & Robin save us?

Conspiracy theories and comments?

What makes Commercial Real Estate Different from Residential Real Estate?

(Editor’s Note: I recently came across an interesting blog put together by Stephen Cugier and Nick Papa from Grubb & Ellis that focuses on Seattle’s commercial real estate market. In talking with them, I thought it would be interesting to have them post an occasional article on aspects of commercial real estate that might be of interest to people who generally follow the residential side of things. This first post by Nick will likely be particularly interesting for investors thinking of expanding into commercial real estate. )

The fundamental difference between commercial and residential real estate is the fact that all commercial properties are potentially income producing while most homes are occupied by their owners. While you can obviously purchase a home and rent it out, it is not considered commercial real estate. The four main product types that comprise commercial real estate are office, industrial, multi family (apartment) and retail properties. There are other commercial property types such as hotel/motel or mobile home parks, but these are the primary products and those that an individual investor might consider investing in.

Each product type has its pluses and minuses depending on a variety of factors including, but not limited to the management of the property, the size of the investment and amount of inventory available. Naturally the value of any particular property is also subject to typical market conditions such as location, physical attributes and current demand for that type of product.

For most investors entering the marketplace who have owned residential properties that they have rented out, multi-family is where they feel most comfortable. The benefit to these investors is that multi-family properties tend to be the most attainable commercial properties because you can start with something simple like a duplex and go up from there. One note here; apartment property five units and larger comes with much stricter financing requiring a higher LTV (loan-to-value) ratio while duplexes to fourplexes can be purchased within single-family financing parameters. Apartment properties also allow owners to save money on property management fees by maintaining and managing the properties themselves, typically for buildings less than 10 units.

Office, industrial and retail properties typically require a greater amount of initial investment because it is more difficult to find smaller properties (i.e. less than $1M) to purchase. These types of properties also require, in most cases, some form of professional management. This is because negotiating commercial leases with businesses is much more complicated and difficult than negotiating leases with individuals in rental property. This element can also be a benefit as it allows the investor to simply purchase and monitor their property without having to deal with the day-to-day hassles of management. These types of investments can be very attractive when there is a solid long-term tenant in place or where there is potential to substantially increase rents on the property.

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One other factor that needs to be mentioned in this discussion is IRS Code 1031. This part of the tax code allows owners of commercial property to defer the payment of capital gains taxes when they sell an investment property as long as they purchase a property of greater value within 180 days. This is very common in commercial real estate and is a great way for an investor to increase their real estate holdings and as a vehicle to gain tax free cash while leveraging their real estate assets.

If you do consider commercial real estate as an owner or user, it is best to work with trained commercial specialists. They can help guide you through the complicated process of identifying and purchasing (or leasing); which often entails working through proposals, offers and considerable analysis. Commercial specialists often know of unlisted properties that may be available through their network of landlord and owner contacts. They are also a great resource in assessing the financial viability of properties, which ultimately will determine their worth as an investment.